Job Summary
We are seeking a dedicated and detail-oriented Night Auditor to join our team in the hospitality industry. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position involves managing guest services, performing financial audits, and maintaining accurate records while providing exceptional customer service to our guests.
Duties
- Conduct nightly audits of all financial transactions and ensure accuracy in billing and payments.
- Manage front desk operations during the night shift, including check-ins and check-outs.
- Provide outstanding guest services by addressing inquiries, resolving issues, and ensuring guest satisfaction.
- Maintain accurate records of room occupancy, revenue, and other pertinent data.
- Handle phone calls with professionalism, providing information and assistance as needed.
- Collaborate with other departments to ensure seamless operations and guest experiences.
- Prepare reports summarizing daily activities, financial transactions, and any discrepancies for management review.
- Ensure the security of the hotel premises during night hours.
Requirements
- Previous experience in night audit or similar roles within the hospitality industry is preferred.
- Strong knowledge of hotel management practices and guest relations.
- Excellent phone etiquette and communication skills to effectively interact with guests and staff.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Proficiency in using phone systems and hotel management software is desirable.
- Ability to work independently during overnight shifts while maintaining attention to detail.
- Strong organizational skills to manage multiple tasks efficiently.
Join our team as a Night Auditor where your skills will contribute significantly to our guests' experiences while ensuring operational excellence during the night shift.
Job Types: Full-time, Part-time
Pay: $12.00 - $12.50 per hour
Benefits:
- 401(k)
- Employee discount
Schedule:
- 10 hour shift
- Monday to Friday
- On call
- Overnight shift
- Weekends as needed
Work Location: In person
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