Assistant Case Worker
Using Creativity to Help Families
Founded in 2008, Medicaid Filing Connection serves elders and their families as they transition into a skilled nursing facility by helping them protect their assets and qualify for Medicaid. We serve all of Texas as a leader in our industry.
Our unique solutions set us apart through a unified company passion to serve our clients with genuine empathy and care. We thrive on compassionately helping our clients through this difficult time in their lives.
MFC is proudly a faith-based company, which helps us strive for excellence and continuous improvement. Our family-first atmosphere, no-drama attitude, and genuine care for others sets us apart as having a fantastic company culture.
Learn more about our work at www.medicaidfiling.com
Our Core Values
- Creative, out-of-the-box solutions
- Compassion and empathy for our clients
- Striving for excellence and continuous improvement
Does the Following Describe You?
- Excellent written and spoken communication skills
- Highly organized and detail-oriented
- Creative problem solver
- Empathetic towards others
- Positive attitude, team player
- Adept at prioritizing various tasks
- Self-motivated with an unparalleled work ethic
Who We Want
As we continue to serve more families as they transition into a skilled nursing facility, we are seeking someone to help manage our busy home office. This individual has a passion for efficiency and transparency as they assist with customer service and case management. Our ideal Assistant Case Worker is a master at prioritizing daily tasks and has the ability to work independently as well as in a team. They are technologically savvy and passionate about delivering a quality customer experience. Most importantly, they strive for excellence, and their genuine care for others shines through.
What You’ll Do
As an Assistant Case Worker, you will be the backbone of our Case Management team at our home office in Kyle, TX. Reporting directly to the Case Manager, you will help take care of clients as they onboard with us. You will liaise between the team and our customers, completing such tasks as requesting Social Security award letters, helping them get their bank statements, etc.
By embracing Medicaid Filing Connection’s core values, you will work with the team to empathetically serve our stakeholders. As a valued team member, you will help us in our continued quest for excellence. You will maintain a high level of personal accountability by providing recurrent updates to our management team. This will be an in person position, Monday through Friday 9-6 with an hour off for lunch.
- 1+ years in Medicaid Case work / Senior Care Industry
- Customer service / project management background
- Higher education - minimum Associates Degree
- Microsoft Office & CRM Proficient
- Excellent verbal communication skills, especially over the phone
- Strong interpersonal skills- empathetic and pleasant
- Tactful and detail-oriented to help clients solve issues
What We Will Include
Our Assistant Case Worker role is designed for success. For the right individual it will be an amazing fit and opportunity. We offer a competitive salary, annual bonus plan, retirement matching, healthcare cost-sharing benefits via Sedera, vehicle allowance, PTO, and recurrent training. This position is based at our home office in Kyle, Texas.
How to apply
Please send a copy of your resume and include a brief cover letter explaining why you believe you are the best choice for this position. Be sure to answer all screener questions to be considered for the role.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
- 401(k) matching
- Health insurance
- Paid time off
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Kyle, TX 78640: Reliably commute or planning to relocate before starting work (Required)
- Tell us about a time where you learned and leveraged a new technology to assist with business operations.
- Have you worked in the Senior industry? Do you have prior experience working with a faith-based company?
- High school or equivalent (Required)
- Customer service: 1 year (Required)
Work Location: One location
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