Bad A$S General Manager

Trufl Inc - Los Angeles, CA
$80,000 - $100,000 a year

Job details Salary $80,000 - $100,000 a year Job Type Full-time Number of hires for this role 2 Full Job Description

"Without new ideas, success can become stale." - Anthony Bourdain

Pardon our little bait and switch... We tried titling this listing as "Director of Hospitality", but WTF does that even mean? Instead, let's paint a little picture for you:

No more late late nights or too early mornings... No more weekly inventories to process. No more entitled VIPs to manage, or handsy divas behind the bar f-ing up your pour cost... No more feeling like the owners who sign your salary checks view you as another replaceable cog in a wheel who isn't getting it done. My dear hospitalitarian friend, your days as the thankless head of the management team are over once you join our dynamic team at Trufl... Let us rescue you from the monotony of the day-to-day management grind, and welcome you into the (crazy) world of technology and start-ups, with a hospitality lean, 'cuz we still love what we do...

This is a very rare opportunity to apply your love of the industry, management, recruiting, training, leadership and people skills to a role with an emerging tech company, instead of being tied down to the same brick and mortar, day after day after day. An opportunity to build, develop and manage a team of like-hearted professionals who work in our partner restaurants. An opportunity to work WITH the bosses and decision makers and not FOR them. If you're looking for an opportunity to grow with a company on the rise, take a long DEEEEEP breath from operations, and work with some industry folks who have built a game-changing new platform, we would LOVE to connect.

Trufl is a rapidly-growing new app (and reservation/floor management tool) that lets guests skip the waitlist and be seated quicker at the busiest restaurants, bars and clubs in town, and we're looking to hire a Director to help us grow and manage the LA market, achored by commitments from some of the top hospitality groups and concepts in town.

* Full Job Description below

ABOUT TRUFL:

Trufl is an on-demand seating platform that allows guests to wait less at busy restaurants by bidding on the next available table during peak times. The total amount bid acts as a credit towards their food and beverage spend. The Trufl platform includes a guest profile CRM system that allows restaurants to create a personalized hospitality experience.

Job Title: Director of Hospitality

The Director of Hospitality will be responsible for leading a regional team of Hospitality Managers and Trufl Hosts. The Hospitality Director will build and maintain strong relationships with significant restaurant groups and respective restaurant partners. This position requires an individual who is willing and eager to mentor, manage, and monitor Trufl Hospitality Managers on a day-to-day basis, helping them manage individual restaurant account. This person reports to the Vice President of Hospitality and will help set the agenda, goals, and strategy for onboarding and training restaurant groups in their region.

Job Type: Full-Time

Total Compensation:

· $80,000-$100,000

Job Responsibilities:

· Possess intricate knowledge of the Trufl application, Trufl Restaurant tool, and Trufl business model and be able to communicate with Trufl customers and restaurants

· Organize and coordinate operations to ensure maximum efficiency

· Supervise and evaluate staff

· Ensure supplies and equipment are adequate in quantity and quality

· Handle customer complaints when necessary

· Enforce adherence to regulations and quality standards

· Review and prepare reports for Vice President of Hospitality

Desired Experience/Skills:

· Ability to operate independently with limited oversight

· Hands-on experience in customer service or sales

· Solid understanding of hospitality procedures and best practices

· Excellent organizational and leadership skills

· Outstanding communication (verbal and written) and interpersonal skills

· Problem-solving aptitude

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Physical Setting:

  • Bar
  • Casual dining restaurant
  • Fine dining restaurant
  • Quick service restaurant

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Night shift
  • Weekend availability

Application Question(s):

  • Where have you received the best hospitality? It could be anywhere - at the cleaners, coffee shop, clothing store, etc. Describe the experience.
  • What is the difference between Customer Service and Hospitality?

Work Location:

  • Multiple locations

Work Location: Multiple Locations

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