Call Center Receptionist

Job details Job Type Full-time Full Job Description

Responsible for answering calls, managing physician schedules, represents the company with a positive and helpful attitude while on the phone. Responsible for ensuring a smooth flow of communication throughout the offices and work to minimize patient wait times while in queue.

Job Competencies:

• Personal Effectiveness - Meets established timelines; follows through to ensure completion of assigned objectives, seeks feedback to improve performance, and demonstrates a positive, “can do” attitude

• Innovation and change - Looks for opportunities to improve processes and services, makes an effort to learn and develop new skills, and is resourceful and enthusiastic in responding to new challenges

• Fostering Teamwork - Is open and honest in dealing with others, demonstrates commitment to team objectives, and sees challenges facing department and helps the team to address them

• Quality Services - Delivers high quality services to internal and external customers, accepts responsibility and takes action to address quality issues, and helps operations & services respond to the needs of caregivers

• Integrity - Adheres to a standard of ethical conduct that promotes trust and open communication, earns trust by living up to commitments, and can be counted on to keep confidence

Major Responsibilities:

• Responsible for answering calls to Wellstone Health Partners main phone number

• Schedules/Reschedules/Cancels appointments

• Answers questions regarding the doctor office and or specialties

• Transfers calls to the offices with a positive, professional attitude

• Responsible for ensuring a smooth flow throughout the office and work to minimize patient wait times on the phone

• Sends messages to the office and ensures that all messages are handled promptly

• Responds to requests for medical records and may be assigned other duties during down times

• Help other clinics as needed

Skills & Attributes:

• Efficient and accurate data-entry skills

• Computer literacy and multi-line phone or switchboard experience. If no experience, the prospective receptionist must be able to learn it quickly

• Ability to multi-task and handle many incoming calls or patients at once

• Basic knowledge such as basic math, alphabetical or numerical filing may also be required

• Punctual and reliable

• Medical Terminology

• Knowledge in the use of EHR system preferred

Position Qualifications:

A. Education/Skills/Experience:

• High School diploma or equivalent

• Preference will be given to individuals with previous similar office experience

• None