Care Coordinator (L4), Care Support - VAR

Amazon.com Services LLC - +2 locationsRemote

Job details Job Type Full-time Full Job Description

  • Associate’s degree or equivalent
  • 2+ years of experience in Healthcare or medical insurance setting
  • 2+ years of experience working with cross collaborative teams both clinical and nonclinical.
  • Working knowledge of medical terminology
Job summary
Amazon is looking for a Care Coordinator to join Amazon Care. At Amazon Care, we’re on a mission to make healthcare easy. We are developing a healthcare experience that’s personal, transparent, and convenient. We are an innovative, cross-platform, customer-obsessed team, working on big-bets in an innovative environment. Our mission is to invent and simplify large-scale solutions and bring the future to customers.

The Care Coordinator is responsible for managing communication between patients, care providers and other healthcare institutions. The Care Coordinator is highly skilled in providing an excellent customer experience and answering questions, can articulate themselves in written and verbal outreach, and is able to respond to changing circumstances and needs. The Care Coordinator will represent the company professionally and positively, always exercising utmost discretion, diplomacy and tact in customer interactions.

The ideal Amazonian will demonstrate the ability to work independently with the utmost of professionalism, integrity, and dependability. An Amazonian has a bias for action and is strongly self-motivated not only to take great care of our customers, but also to proactively identify systemic issues that need to be resolved to prevent future customer concerns (Amazonians don’t pass the buck when it comes to customer issues). Finally, an Amazonian is supremely internet savvy and has high technical aptitude when it comes to online tools and research and has a passion for continuous learning.

Key job responsibilities
As a Care Coordinator, you will be responsible for the following:

  • Analyze history of account and prepares documentation as needed to effectively communicate
  • Process tasks and prepares account information as needed to communicate with outside partners
  • Manage patient accounts with contact information, insurance and financial information in a confidential manner
  • Investigate and problem solve to identify missing information or remove barriers preventing customers from getting what they need
  • Establish and maintain relationships with identified service providers.
  • Maintain ongoing tracking and organized documentation system to support workflows and audits
A day in the life
Inclusive Team Culture
Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign opportunities based on what will help each team member develop into a better-rounded contributor.

  • Bachelor’s degree in applied field
  • 3+ years as a Care Coordinator or Referral Coordinator or Insurance Coordinator
  • Current and well versed in CPT and ICD codes, proficient with medical terminology
  • Experience with electronic medical record systems.
  • Excellent interpersonal skills, with the ability to communicate and present complex issues correctly and clearly to both internal and external customers.
  • Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
  • Ability to adapt quickly to new processes and tools.
  • Proven ability to protect confidential information, such as PHI
  • Experience working with multiple stakeholders to lead process improvement initiatives with the end customer in mind.
  • Demonstrable skills using word processing and spreadsheets.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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