Care Specialist

Job Description

Tandem Careplanning, a Century City-based startup working to solve the senior caregiving crisis, is looking for an experienced, compassionate, and empathetic individual to join our growing team. This position is an inside sales and customer support role as part of our Care Team. You will work with clients throughout their journey with our company to ensure a frictionless experience for all involved.

Work Schedule: Tuesday through Saturday

Inside Sales Responsibilities

• Master proprietary sales approach to effectively qualify prospective clients, identify home care needs and communicate the company’s business model
• Nurture leads and educate care seekers and their loved ones on the caregiving process
• Assist callers with urgent needs or who are calling in crisis
• Manage inbound and outbound referrals to healthcare professionals, community resources, and social services organizations
• Evaluate in-home care needs for all clients
• Respond promptly to incoming phone calls, live chat, and email

Customer Support Responsibilities

• Facilitate client and caregiver introductions, including assisting with and scheduling initial in-person and telephone interviews
• Assist with scheduling caregiver shifts, approval of timesheets, and ensure clients always have the coverage they need
• Serve as the communication conduit between clients, loved ones, caregivers, and our organization
• Assist with resolving any client and caregiver incidents and issues promptly and escalate to management when required
• Manage cases collaboratively with care team members
• Provide after-hours and weekend support for urgent calls
• Provide account management to clients and their loved ones

Preferred Experience

• Minimum of three years of experience in telemarketing, inside sales, consultative selling, or customer support
• Home health, home care, behavioral health, or other healthcare industry experience
• Proficient with productivity tools and technology platforms (customer relationship management, scheduling, time and attendance)
• Bi-lingual (English/Spanish) a plus

We offer a great benefits package: Medical and Life Insurance, Flexible Spending Account, 401(k) Plan, Paid Time Off, Sick Days and Paid Holidays.

About Tandem Careplanning™

Tandem Careplanning is a public benefit corporation that helps clients and caregivers obtain and manage in-home care relationships with full support throughout the process. Our mission is to elevate the caregiving journey for clients and caregiving professionals to ensure in-home care is accessible, transparent, and continuous. Learn more at tandemcareplanning.com.

Job Type: Full-time

Salary: $22.00 to $22.50 /hour

Experience:

• telemarketing: 3 years (Preferred)

Language:

• Spanish (Preferred)

Work Location:

• One location

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Typical start time:

• 8AM

Typical end time:

• 4PM

Pay Frequency:

• Bi weekly or Twice monthly

This Company Describes Its Culture as:

• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative
• Innovative -- innovative and risk-taking
• Outcome-oriented -- results-focused with strong performance culture