Copy of Customer Success Representative

GLOBAL TRACKING COMMUNICATIONS, LLC - Remote

Job details Job Type Commission Benefits Pulled from the full job description

  • COMPENSATION & BENEFITSTargeted annual earnings will be comprised of base salary and a commission target.
  • We offer a generous benefit package that includes medical, dental, vision, disability, life insurance, PTO, and paid holidays.
Full Job Description Description:

As a specialist in Customer Success, you will join our team to build strong relationships with our amazing customers. The successful candidate will bring high energy, a passion for customers, and an amazing approach that customers will love. As part of our revenue organization, you will play a critical role in achieving our company's ambitious customer retention and revenue growth objectives.

ESSENTIAL FUNCTIONS

  • Ability to build strong relationships and trust with our existing customers
  • Capable of developing cross-sell and upsell opportunities within accounts
  • Possess a solid understanding of customer risk mitigation, satisfaction, churn, and retention
  • Ability to collaborate with all departments in order to build customer trust and satisfaction
  • Comfortable balancing sales and account management, with a focus on overall account revenue growth and customer satisfaction
  • Ability to communicate effectively via phone, email, and other electronic means with messages that are impactful to our customers
  • Strong communication and customer interaction skills
. Requirements:
  • Proven track record in sales and account management, ideally in SaaS, telematics, wireless, or related industry
  • Track record of successfully growing existing business
  • Strong sales and account management skills
  • Experience in customer satisfaction, NPS, retention
  • Proficient in corporate productivity, CRM, sales automation, and web presentation tools
  • Excellent verbal and written communication skills
  • Strong listening and presentation skills
  • Calm conflict resolution skills
  • Ability to multi-task, prioritize, and manage time effectively

EDUCATION AND EXPERIENCE

Bachelor's degree, plus 1 - 3 years of relevant experience. An equivalent combination of education and experience is acceptable.

COMPENSATION & BENEFITS

Targeted annual earnings will be comprised of base salary and a commission target. We offer a generous benefit package that includes medical, dental, vision, disability, life insurance, PTO, and paid holidays.

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