Copy of Customer Success Representative

Job details Job Type Commission Benefits Pulled from the full job description

• COMPENSATION & BENEFITSTargeted annual earnings will be comprised of base salary and a commission target.
• We offer a generous benefit package that includes medical, dental, vision, disability, life insurance, PTO, and paid holidays.

As a specialist in Customer Success, you will join our team to build strong relationships with our amazing customers. The successful candidate will bring high energy, a passion for customers, and an amazing approach that customers will love. As part of our revenue organization, you will play a critical role in achieving our company's ambitious customer retention and revenue growth objectives.

ESSENTIAL FUNCTIONS

• Ability to build strong relationships and trust with our existing customers
• Capable of developing cross-sell and upsell opportunities within accounts
• Possess a solid understanding of customer risk mitigation, satisfaction, churn, and retention
• Ability to collaborate with all departments in order to build customer trust and satisfaction
• Comfortable balancing sales and account management, with a focus on overall account revenue growth and customer satisfaction
• Ability to communicate effectively via phone, email, and other electronic means with messages that are impactful to our customers
• Strong communication and customer interaction skills

• Proven track record in sales and account management, ideally in SaaS, telematics, wireless, or related industry
• Track record of successfully growing existing business
• Strong sales and account management skills
• Experience in customer satisfaction, NPS, retention
• Proficient in corporate productivity, CRM, sales automation, and web presentation tools
• Excellent verbal and written communication skills
• Strong listening and presentation skills
• Calm conflict resolution skills
• Ability to multi-task, prioritize, and manage time effectively

EDUCATION AND EXPERIENCE

Bachelor's degree, plus 1 - 3 years of relevant experience. An equivalent combination of education and experience is acceptable.

COMPENSATION & BENEFITS

Targeted annual earnings will be comprised of base salary and a commission target. We offer a generous benefit package that includes medical, dental, vision, disability, life insurance, PTO, and paid holidays.