Customer Service Rep I - Day Shift (1/17 Start Date) - Remote

TD Description

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing over 9.8 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth®. TD Bank is headquartered in Cherry Hill, N.J.

We offer a competitive salary and benefit program, including: comprehensive, affordable health care through medical, dental, and vision coverage; financial security with life and disability insurance; opportunities to save using health savings and flexible spending accounts; retirement benefits to help prepare for the future; paid time off and work/life benefits to maintain a good balance.

Department Overview

The shifts are for 9 hours for 4 days during the week AND also require working 10:00am-2:00pm every Saturday. Sundays and one weekday off.

9:00am-6:45pm (M, T, W, Th) AND 10:00am-2:00pm on Saturdays with Friday & Sunday off
9:00am-6:45pm (M, T, W, Th) AND 10:00am-2:00pm on Saturdays with Friday & Sunday off
9:00am-6:45pm (M, T, W, Th) AND 10:00am-2:00pm on Saturdays with Friday & Sunday off
9:00am-6:45pm (M, T, W, Th) AND 10:00am-2:00pm on Saturdays with Friday & Sunday off
9:00am-6:45pm (M, T, W, Th) AND 10:00am-2:00pm on Saturdays with Friday & Sunday off
9:00am-6:45pm (M, T, W, Th) AND 10:00am-2:00pm on Saturdays with Friday & Sunday off
9:00am-6:45pm (M, W, Th, F) AND 10:00am-2:00pm on Saturdays with Tuesday & Sunday off
9:00am-6:45pm (M, T, W, Th) AND 10:00am-2:00pm on Saturdays with Friday & Sunday off
9:00am-6:45pm (M, T, W, F) AND 10:00am-2:00pm on Saturdays with Thursday & Sunday off
10:00am-7:45pm (M, W, Th, F) AND 10:00am-2:00pm on Saturdays with Tuesday & Sunday off
10:00am-7:45pm (M, T, W, F) AND 10:00am-2:00pm on Saturdays with Thursday & Sunday off
10:00am-7:45pm (M, T, W, F) AND 10:00am-2:00pm on Saturdays with Thursday & Sunday off

Job Description

The Credit Cards and Unsecured Lending (CCUL) Customer Service Representative I performs a variety of Customer service activities for TD credit Customers (Consumers, Corporate and Commercial), including responding to telephone, written and other inquiries regarding account balances, interest rates, lost or stolen cards, charges, balance transfers, statement requests, fraud and other issues. This job ensures that own work, as well as work of any Employees supervised, is in compliance with applicable laws, regulations and guidelines, as detailed in policies located on Company intranet; policies include but are not limited to Fair Lending, Know Your Customer, Bank Secrecy Act and other applicable anti-money-laundering policies.

Job Requirements

Must be eligible for employment under regulatory standards applicable to the position. .• Performs a variety of Customer services activities for CCUL credit customers

• Refers more complex questions to more experienced personnel
• Assists with research work as needed, particularly with information gathering
• Responds to telephone, written and other inquiries regarding account balances, interest rates, charges, statement requests and other issues
• Resolves problems immediately within authority, defers for additional research or forwards to supervision or dispute resolution as needed
• Refers Customer disputes to research area
• Processes Customer mail/E-mail, website, fax and other correspondence
• Maintains updated Customer account information
• Consults more experienced Customer service personnel with problems and questions

Develops knowledge of credit customer service industry practices, credit card products and services, division policies and procedures and applicable consumer credit and other regulatory guidelines

Qualifications

• High School Diploma or equivalent experience
• 1 Year of related experience
• Customer service skills, including ability to deal professionally with Customer issues, problems and questions
• Research skills, with ability to identify and evaluate relevant information
• Communication skills, both verbal and written, including excellent phone skills and ability to document calls and account activity clearly
• PC skills
• Must be available to work a variable schedule which may include nights and weekends

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected] . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Job Family

TD Product Management

Job Category - Primary

Call Center

Job Category(s)

Call Center

Hours

Shifts starting between 9:00am and 10:00am and ending between 6:45pm and 7:45pm

Hours/Availability Detail

40 hours - Call Center Environment

Business Line

TD Bank AMCB

Time Type

Full Time

Employment Type

Regular

Country

United States

State

North Carolina, New Jersey, South Carolina

City

Charlotte, Greenville, Mount Laurel

Work Location

Greenville Campus Building A - 200 Carolina Point Parkway, Remote Charlotte, Remote Mount Laurel

State (Primary)

North Carolina

City (Primary)

Charlotte

State #2

New Jersey

City #2

Mount Laurel

State #3

South Carolina

City #3

Greenville

Job Expires

01-Dec-2022