Customer Success Manager

AvantStay - Los Angeles, CA
$70,000 - $95,000 a year
Who we are... AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.
The Customer Success Manager is responsible for overseeing the planning, development and execution of AvantStay’s marketing and ongoing guest experience initiatives. You will be tasked with generating revenue through increasing sales by optimizing the customer experience and driving awareness through social media and other scalable marketing efforts. You will manage the post-stay guest experience to ensure a 5-star review while implementing guest feedback at the local property level through our field officers. Responsibilities What you’ll do...
  • Manage the post-stay guest experience.
  • Track reviews and guest feedback to ensure a 5-star rating.
  • Gather feedback and analyze customer data to identify best practices and establish policies the entire staff can adhere to.
  • Manage social media platforms and develop creative marketing / reward campaigns to support sales efforts.
  • Build a supporting team and perform basic human resource tasks such as hiring and training staff.
What you’ll bring…
  • 2-3 years marketing and social media experience.
  • Outstanding Communication and interpersonal skills.
  • Deep understanding of changing market dynamics in the hospitality sector.
  • Thorough knowledge of marketing principles, brand, product and service management.
  • Passionate customer advocacy.
  • Demonstrated ability to lead and inspire a team.

  • When you join AvantStay… You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.
  • Perks and Benefits
  • Salary: $70,000 - $95,000 (depending on experience)
  • Stock option plan
  • Benefits and Unlimited Paid Time Off
  • Team bonding and off-site events
  • Complimentary and discount stays at AvantStay properties
  • Dog-friendly office
Equal Employment Opportunity... We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
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