Front Desk

AlluraDerm MD Med Spa - Albuquerque, NM 87122
$16 - $21 an hour

Job details Salary $16 - $21 an hour Job Type Full-time Full Job Description

We are looking for a positive and personable, fast-paced, highly ethical, and experienced front desk/receptionist who thrives on helping their team members succeed and is looking for a long term, stable employment. AlluraDerm is a small but expanding, locally owned and operated premier medical spa. We are ranked #1 in a variety of medical esthetic services such as Botox®. Our growing team is positive and highly motivated to do our best to provide positivity to our patients and clients so that they can positively impact others.

Salary Range: $16.00 - $21.00 per hour
Benefits*
Pay: * $16.00 - $21.00 per hour (depending on performance-based incentive)
Benefits:
Select paid holidays, health and dental insurance, 401k after meeting eligibility requirements for enrollment

Responsibilities*
Front desk responsibilities*

Receptionist/Coordinator/Cashier duties

  • Provide World-Class customer service through positive interaction and continuously elevate customer/patient satisfaction and experience efficiently in person, emails, and phone calls.
  • Check-in duties including all necessary documentation, patient preparation, and processing
  • Co-ordinate patients and staff room allocation and movement for a seamless customer experience
  • Cashier duties to be performed accurately and efficiently

Customer Service Representative duties

  • Answer questions on all services, instructions, payments, fees, policies accurately and efficiently with World-Class customer service
  • Convert new patient inquiries (leads) to schedule proficiently (high conversion rates) and quickly while providing world-class customer service
  • Meet/exceed established industry-standard service goals and key performance indicators (KPIs) e.g. Average Handle Time (AHT), Not Ready (ACW), Commitment to Schedule, Quality Assurance, Service Goals, Service Levels, Abandonment Rates, Average Speed of Answer (ASA)
  • Schedule existing and new patients accurately and efficiently with World-Class customer service

Miscellaneous duties

  • Administrative duties e.g. documentation, scanning, photocopying, filing, file retrieval, receiving, data entry
  • Clinical duties e.g. clinical assistance, light therapy
  • Facility duties including turning over rooms, stocking, dishes, laundry, displays, work area

Requirements*
Schedule: *

  • Must be available Monday-Saturday

Experience:

  • Minimum experience of 1 year in the hospitality/customer service industry as a front desk/receptionist/call center (preferred) within the last 3 years

Education:

  • High School Diploma (Required)
  • Associate (Preferred)

Requirements

  • Fluent and articulate in English
  • Courteous and polite
  • Thrives in a fast pace environment
  • Ability to perform duties efficiently and accurately
  • Strong work ethics and moral compass
  • Driven by the ability to help the team/company succeed
  • Exceptional level of accountability

Others
A satisfactory background check is a requirement for employment.

Location: 9501 Paseo Del Norte NE Ste B, Albuquerque, NM 87122

Job Type: Full-time

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