IT Operations Specialist (2020-9273)

Dental Care Alliance is currently looking for an IT Operations Specialist to work at our office located in Lakewood Ranch, FL 34240. This is a full-time position that offers a competitive salary, plus benefits!

The IT Operations Specialist will lead a team of practice management systems staff. The Specialist plans and directs all aspects of design, implementation and maintenance of practice management systems to effectively apply technology solutions to improve practice operations. The Specialist performs administrative and management functions for the dental system’s practice management IT team. The Specialist is responsible for translating the mission, strategic goals and program priorities of the organization into department operations. The Specialist will be responsible for providing leadership, direction and management of information systems that directly support practice information system solutions. The Specialist manages the analysis, selection, design, implementation and support of practice management systems solutions to manage and improve practice operations.

Primary Responsibilities:

• Plans, prioritizes, summarizes, directs and supervises staff, users and vendors in practice systems development and support functions with an emphasis on complete, accurate, compliant and secure systems.
• Provides functional and technical leadership for the implementation and support of software applications, enhancements, and modifications.
• Prepares and recommends short- and long-term goals and objectives for the systems development and support functions and in support of the overall IT strategy.
• Provides leadership for standardization effort to convert all dental practices to common practice management platform.
• Provides on-site conversion support at dental practices, which can include travel.
• Provides insight and the appropriate level of reporting to various leaders and partners within the organization.
• Monitors system issues and performance and when necessary escalates issues to the appropriate stakeholders and supports incident and problem management efforts.
• Supervises and conducts special analyses, such as requirements analysis, system feasibility studies, systems selection and process improvement projects.
• Ensures the development of functionally accurate, efficient, well-tested, and secure program code, utilities, and tools.
• Insures the development of test areas, system test data, and testing methods prior to implementation of new or revised systems and is accountable for post implementation reviews.
• Ensures that limitations and constraints (cost, time volumes, benefits, and risks) and controls (security, audit, operational) are considered, documented and reported.
• Develops resource plans and demonstrates fiscal leadership and responsibility in utilizing resources.
• Ensures the ongoing integration of information security with business strategies and requirements.
• Ensures that the access control, disaster recovery, and business continuity needs of the organization are properly addressed.
• Develops, implements and maintains client service plans and teams.
• Interfaces and partners with user departments to exchange information and ideas, review requests for service, and/or resolve problems in order to meet customer needs.
• Initiates, recommends and approves human resources actions.
• Stays abreast of emerging risks, technologies, recalls and product safety concerns for devices and systems.
• Establishes a knowledge base of issues and resolutions for common system and process issues.

Qualifications:

• Degree in a related field from an accredited college or university, or related field experience preferred.
• Prior experience in practice management systems highly preferred.
• Three years of experience in either technical or operational roles in healthcare environments.
• Understanding of addressing business needs with information management solutions and practices and leading the design, development, deployment, and support of practice management systems.
• Proven ability to organize and effectively manage a complex, cross-segment business change initiative.
• Ability to analyze and present data to influence behavior, stimulates innovation, promote best practices, and drive organizational change.
• Demonstrated leadership ability and interpersonal effectiveness required to work collaboratively with multiple disciplines, e.g., dentists, administrative staff, and vendors.
• Capable of consistently exercising diplomacy, patience, and tact.
• Ability to manage silos, confront issues and work toward to collaborative solutions.
• Critical thinking, problem solving and negotiation skills.
• Solid experience in understanding practice workflow.
• Organizational skills, along with attention to detail, and the ability to achieve deadlines in a complex, dynamic environment.
• Ability to direct, educate and respond to customers.

Additional benefits for full-time employees:

• Dental services
• Life insurance
• Vision
• Paid time off
• 6 paid holidays off
• 401k to name a few

As one of the country’s largest and oldest dental support organizations, DCA supports more than 320 affiliated practices, encompassing all facets of general dentistry and all recognized dental specialties. As a result, DCA offers dental professionals groundbreaking career and affiliation opportunities.

Established in 1991 by Dr. Steven R. Matzkin, Dental Care Alliance’s success is the result of our unwavering commitment to improving the wellbeing of patients, dentists, and dental professionals through innovative and proven practice-support solutions. Through years of combined industry expertise, economies of scale and centralized administration, DCA provides affiliated practices with substantial savings in supplies, increased services and effective marketing.

Job Type: Full-time

Location:

• Sarasota, FL 34240 (Required)

Work Location:

• One location