New Client Setup Packet Specialist

Job Details

Level

Entry

Job Location

Oklahoma City Office - Oklahoma City, OK

Position Type

Full Time

Education Level

High School/GED

Travel Percentage

None

Job Category

Client Setup & Service

The Setup Packet Specialist supports the client onboarding process through reviewing the data necessary to successfully implement new clients to the Paycom Software. This team reviews vital client payroll information such as employee demographics, direct deposits, historical paycheck detail, and tax information. This team also reviews critical items submitted by internal clients for setup in Launch to verify all critical items are submitted prior to the implementation team receiving the setup information.

RESPONSIBILITIES

Data Review and Management:

• Execute data reviews, within SLA commitment, based upon implementation schedule and key milestones
• Conduct subsequent reviews throughout implementation life cycle
• Ensure proactive communication with implementation team.
• Assist with additional process improvement projects as needed.
• Review all sensitive data through appropriate Paycom platforms in accordance with Paycom Security Standards.
• Proactively anticipates client(s) needs and assesses risk.
• Easily adapts to internal process changes and stays up to date on product developments.
• Consistently meets internal deadlines for reports, trainings, etc.

Communication:

• Monitors all communication channels including, but not limited to, e-mail and telephone notifications providing prompt responses.
• Communicates effectively with clients and colleagues to establish cordial and effective working relationships.
• Tactfully communicates critical feedback to internal customers and management.
• Keeps management informed of area activities and of any significant client problems.
• Demonstrates initiative by constantly looking for and recommending ways to improve the NCS Specialist role.
• Provides input for the development of department and company initiatives to support process and system improvements as needed.
• Maintains a positive attitude with all Paycom personnel and management.
• Adheres to all policies of Paycom, including those outlined in the Paycom Employee Handbook.
• Communicates agendas and recaps for all meetings and trainings.

Education/Certification:

• High school diploma or equivalent

Experience:

• Business to business customer facing experience and/or related course work
• Experience converting companies from one system to another is preferred.

Skills/Abilities:

• Professionally communicate with internal customers.
• Manage multiple tasks while maintaining organization and timely completion of projects.
• Detail oriented and consistently delivers high-quality results.
• Demonstrated proficiency with computers.
• Prioritize objectives.
• Effective at solving problems in a measured and creative way.
• Work cross departmentally with all levels of leadership.
• Communicate effectively in both oral and written form.
• Self-motivated with the ability to work with little supervision.

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeoc