REMOTE - Online Chat and Calls Agent

Anker Innovations - Remote

Job details Salary $17 - $20 an hour Job Type Full-time Part-time Number of hires for this role 2 Qualifications

    • Live chat: 5 years (Required)

    • US work authorization (Required)

Full Job Description

REMOTE - ONLINE CHAT AND CALLS AGENT (Part-Time and Full-Time)

The job requires the candidate to work weekends if needed.

About Anker Innovations

From the true wireless headphones recommended by Grammy Award winners and portable Google TV projectors to the most-funded home security Kickstarter project and the best-selling robot vacuums online, Anker Innovations (anker.com - eufylife.com) makes cool consumer electronic products that are being sold all around the world at major retailers Amazon, Best Buy, Target, Walmart and more. Today, we have more than 1,800 employees in the US, Europe, LATAM, China, Japan, and the Middle East.

About this position

We are seeking a passionate customer representative with excellent communication skills, a talented agent capable of providing top support for our North American and UK customers. This position includes answering our customers' product inquires and provide the needed information for troubleshooting and constantly maintaining customer satisfaction for our products and service. You will be working with a truly global team of exceptional quick learners in which everyone can make a difference in the rapid growth of the company.

Location: Fully Remote

Report to: Supervisor

Responsibilities:

  • Answer calls or chats and respond to customer requests.
  • Diagnose the cause of the defect items (including EOL items) and promptly explain the correct Troubleshooting for it.
  • Provide customers with products and service information.
  • Complete logs and reports (Insert mandatory fields required by the Supervisor).
  • Request and recommend to customers to participate in a survey at the end of the call/chat.
  • Required to stay up to date with new information troubleshooting and products when presented.
  • Required to meet and maintain service levels and goals set individually by your supervisor.
  • Required to follow internal policies in place in terms of warrant and replacements.
  • Able to de-escalate angry/upset customers.
  • Recommend to customers what type of products to buy according to their needs and follow up via email with the appropriate link.
  • Reply to emails in a professional manner and promptly follow up according to the deadlines assigned by the Supervisor.

Qualifications:

  • Must be able to type 40 WPM
  • Must be Customer Service oriented
  • Must be able to work shifts, and weekends
  • Bilingual in Spanish or French is a plus
  • Consumer-obsessed and a strong believer in the value of customers service
  • Outstanding customer service orientation, sense of urgency, and a high level of personal integrity
  • Strong team orientation, customer focus, and the ability to thrive in a fast-paced, results-oriented environment where change and ambiguity are the norms
  • Technical savviness and the ability to learn systems quickly
  • Ability to problem-solve, think quickly and multi-task
  • Strong communication skills and a stickler for attention to detail
  • Able to maintain a good attendance history and report to work at the scheduled time

Job Type: Part-time and Full-Time

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off
  • Bonuses
  • Remote Work
  • Company discounts on our products (Headphones, Speakers, Security Cameras, Projectors, Cables, Batteries, etc...)
  • Room to start your career path at Anker
  • Training
  • Coaching

Communication method(s) used:

  • Email
  • Phone
  • Live Chats

Schedule:

This position might require the candidate to work weekends.

Pay: $17.00 - $20.00 per hour

Benefit Conditions:

  • Only full-time employees eligible

COVID-19 Precaution(s):

  • Remote interview process
  • Virtual meetings

Communication method(s) used:

  • Email
  • Phone
  • Chat

Hours per week:

  • Part-Time (25)
  • Full-Time (40)

Typical end time:

  • 7PM PDT

Typical start time:

  • 5AM PDT

Work Remotely

  • Yes

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Paid training
  • Vision insurance
  • Work from home

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability

Supplemental Pay:

  • Bonus pay

Experience:

  • Live chat: 5 years (Required)

Work Location: Remote

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