Receptionist / Scheduler

Children’s Therapy Place - Boise, ID 83709
Reports to: Administration Manager The Receptionist/Scheduler will successfully execute their duties that include, but are not limited to:
Scheduling Duties/Intake
  • Optimizes clients’ satisfaction and therapy room utilization by scheduling appointments in person or by telephone.
  • Registers new clients and updates existing patient demographics by collecting client detailed information including personal and insurance information.
  • Keep therapists’ schedules updated on WellSky.
  • Coordinate staffing of new referrals with department managers as needed for more complex cases.
  • Coordinate records requests from other agencies as needed.

Reception Duties
  • Welcomes clients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
  • Protects clients’ rights by maintaining confidentiality of personal and financial information, following all HIPAA rules.
  • Keeps client appointments on schedule by notifying therapists of client’s arrival.
  • Ensure completeness of client files.
  • Responsible for requesting new and maintaining existing Physician Orders.
  • Collect payments from clients at time of appointment (deductibles, coinsurance/copays). Ensures that checks and credit card payments (and corresponding credit card machine batch reports) are sent to the Accounting department; and cash payments are appropriately logged into petty cash.

  • Assist with planning of monthly activities for children at the front desks at all locations, as needed.
  • Assist with all marketing endeavors, to ensure all offices are aware of events/activities.
General Duties
  • File, and shred confidential documents, as needed.
  • Fax information for clients when a signed disclosure is received.
  • Check Medicaid Eligibility the 1st and 15th.
  • Responsible for keeping the reception area clean and organized, throughout the day, as well as, ensuring all offices are neat at the end of the evening.
  • Receiving and disseminating faxes.
  • Collect and distribute the mail.
  • Any other duties as assigned.
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