Regional Patient Access Specialist - Work From Home

Rogers Behavioral Health - Madison, WI 53711 (Midvale Heights Community area)

Rogers Behavioral Health, the area's leader in behavioral health services, is looking for a 1.0 FTE (40 hours/week) Patient Access Specialist to join our Regional Division location on AM/PM shift.

Patient Access Specialists are the first point of contact for patients, family members, and other members of the community seeking access to and information regarding life-changing care. Gain career experience to develop and progress with a nationally recognized behavioral health leader.

Key responsibilities for this position will include (but are not limited to):

  • In a call center environment, evaluate incoming telephone and website inquiries for patients and/or their representative to seek treatment from Rogers
  • Describe levels of care within Rogers to potential patients and/or their representative
  • Explain insurance coverage to patients during pre-admissions process and answer related questions
  • Assist in coordination of admissions with patients and/or their representative to include admissions information, directions, and information about the program they will be entering


  • High school diploma (Bachelor’s degree preferred)

Preferred Job Skill Knowledge

  • Minimum of two years of hospitality and customer service experience
  • Experience and proficiency with various technology outlets, including computer, software programs and sophisticated phone system

Department is staffed 5 days a week

Shift: (M-F/11:30-8:00 CST)

Shift differential for nights

To apply, please visit and complete an online application.



Based in Wisconsin since 1907, Rogers Behavioral Health is a private, not-for-profit provider of behavioral health services and is nationally recognized for its specialized psychiatry and addiction services. Anchored by the main campus in Oconomowoc, WI, Rogers offers evidence-based treatment for adults, children, and adolescents with depression and other mood disorders, eating disorders, addiction, obsessive-compulsive and anxiety disorders, and Trauma (PTSD).

Rogers provides residential care and has three inpatient facilities that serve southeastern Wisconsin. Rogers also offers outpatient services throughout the state of Wisconsin as well as in California, Florida, Georgia, Illinois, Minnesota, Pennsylvania, Tennessee and soon Washington.

The System also includes Rogers Behavioral Health Foundation, which supports patient care, programs, and research; and Rogers In Health, an initiative that works to eliminate the stigma of mental health challenges. For more information, visit

Required Skills

Required Experience
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