Retail Team Lead (PT)

New Balance - Charleston, SC

For over a century, New Balance has inspired athletes and communities of all kinds in their pursuit of excellence. We innovate fearlessly, guided by our core values and we are driven by the belief that conventions were meant to be challenged. We seek leaders and pioneers — because there’s no time to wait around for next. At New Balance, We Got Now. ​


Retail Team Leads function as an extension of Store Management, assisting with duties like opening/closing the store, interviewing candidates, and training new hires. On the sales floor, they lead by example, demonstrating exceptional customer service and brand representation.


  • Be a positive leadership presence on the sales floor and foster New Balance’s company culture
  • Actively coach associates on the NB GUEST service model
  • Help recruit and interview top tier talent
  • Coordinate volunteer opportunities with store management to build our brand within the communities we serve
  • Train current and new associates on the features and benefits of our products
  • Play an integral part in the execution of inventory management
  • Assist store leadership with opening and closing the store
  • Uphold and communicate visual merchandising and brand standards
  • Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses

  • 2 years’ retail supervisory experience preferred
  • High school diploma or equivalent educational experience
  • Demonstrated leadership ability
  • Strong customer service and verbal communication skills
  • Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays
  • Ability to: lift 4 lbs. consistently; lift up to 45 lbs. occasionally; push or pull 50 lbs. over 200 ft. occasionally; kneel or squat frequently; stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)
  • Our Benefits:

    Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. In addition to a comprehensive traditional benefits package (medical, dental, vision, 401k, etc.) we proudly offer a slate of more nontraditional perks – opportunities like on/offsite seminars, customized team building sessions, tuition reimbursement, and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a flexible work schedule, gym discounts, fitness reimbursements, and volunteer opportunities, because work-life balance is more than just a buzzword – it’s part of our culture.

    Learn more about our Benefits

    Equal Opportunity Employer:

    New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.

    Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]
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