SAP C4C HANA

Minimum 3 years in SAP C4C with at least one C4C Service Implementation and one C4C Support project

Overall 5+ years of experience including Domain experience

Experienced on C4C Service (mandatory), C4C ECC Integration (mandatory), C4C Sales (Good to have)

Should have good knowledge on configurations related to master data viz. Customers, Installed Base, Products, Account Hierarchy, Employees and Contacts

Well versed with configurations related to transactional data viz. Service Contract, Sales Order and Service Ticket; Activities Email, Phone Call, Task and Messaging,

Mandatory experience in C4C Service configurations and working including iBase, Warranty, Ticket/ Work Ticket, Contracts, Maintenance Plans, Service process Integration with SAP ERP, etc.

Good knowledge on configuring Service Entitlements

Good knowledge on Visits and Route planning, Resource Scheduler, Territory management

Good knowledge on C4C ECC Integration scenarios and troubleshooting integration issues.

Must have exposure to code-list mapping and ID mapping for integration

Expert on Data Workbench tool of C4C

Good knowledge on configuring workflow rules, code list restrictions, rule editor, configuring business roles and page layout, creating custom field using KUT, Language Adaptation, creating survey and activity planner

Good experience on creating reports, dashboards and Mash-up services

Knowledge of Integration with Social media channels like Facebook and Twitter and Outlook, G-mail

Good to have knowledge on C4C Campaign process

Excellent Communication Skills in English

Ability to function independently and effectively in a self-directed environment

Highly organized, detail-oriented, a strong work ethic, and demonstrated teamwork skills