Providence St. Joseph Health is calling a Scheduler to our location in Santa Monica, CA
We are seeking a Scheduler to be accountable for scheduling various types of patient appointments from simple office visits to complex procedures, including coordinating schedules with multiple providers and other specialized resources. The Scheduler must be able to display professional interpersonal skills and presence when communicating with physicians, staff and the public; as the front-line customer service representative, upholding and exhibiting the core values in all communication.
In this position you will:
Have contact with patients and providers, by telephone or in person, interviewing all with courtesy and demonstrated service excellence to create appointments and schedule procedures for specialized resources.
Respond to multiple phone calls and requests that often occur simultaneously in a courteous and professional manner.
Complete registration, verifying demographics and insurance, at the time of scheduling.
Collaborate with other departments regarding scheduling, resource or staffing conflicts.
Transcribe orders when applicable and/or link orders to patient appointments.
Ensure all computer system entries are completed accurately and timely.
Required qualifications for this position include:
Demonstrated outstanding customer service experience.
1 year of experience in a hospital or medical office setting.
Clerical and computer experience.
Preferred qualifications for this position include:
- Some college level coursework.
About the hospital you will serve. Anchored by five award-winning comprehensive medical centers, Providence provides a full spectrum of care that includes a range of specialties, signature services, outpatient and home care and the well-regarded Providence Medical Institute, a group of physicians and primary and urgent care clinics throughout the greater San Fernando Valley and South Bay. Providence is focused on providing the communities it serves with preventive care, education and leading-edge diagnostics and treatment. The organization includes numerous outreach programs. Hospice and home care and even our own Providence High School, a Blue Ribbon college-preparatory campus.
We offer a full comprehensive range of benefits - see our website for details
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Administrative (Clinical)
Location: California-Santa Monica
Req ID: 248607
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