Senior Software Engineering Manager
As part of Microsoft’s vision of redefining productivity and business processes in a mobile-first and cloud-first world, Dynamics 365 online is an emerging billion-dollar business group within Microsoft. We are building large cloud scale distributed systems to deliver customer relation managed capabilities to our customers. We deliver a true “Power of Choice” offering, where customers can either use in a fully hosted cloud environment or use their on-premise infrastructure for hosting our services. The offering provides rich out of the box platform capabilities through server, multi form factor clients, and cloud hosted services along with seamless integration with other Microsoft products like Office 365, PowerBI etc. Dynamics 365 has a mature leadership team with a strong track record of delivering world class software.
One of the key components of CRM software, with more than 250 thousand unique users monthly and growing, is Customer Service. Metrics are very important to call center businesses or contact centers while customizability and extensibility are very important to ensure that the businesses are responding to their customer issues uniquely, efficiently and rapidly across multiple channels including Phone, Email and social channels. We are working on building next generation customer engagement by building digital channel integration and insights based capabilities for our customers to transform their customer engagement to the digital world
Dynamics 365 online is looking for passionate engineers who are customer focused, self-motivated and thrive in a highly challenging environment of fast paced software delivery. The engineers take ownership of the enterprise software features from inception, design, implementation to delivery, and build it in an agile environment meeting high scale, performance and security requirements. They should have strong CS fundamentals, quality first mindset and are familiar in design patterns and multi-threaded programming. If you are comfortable working in a start-up/v1 environment, enjoy incrementally marching to towards a well-defined long-term architecture, and are motivated by solving hard business process problems with technology then this could be the position for you.Responsibilities
We expect the engineer on the team to:
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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