Sitefinity Project Manager

Americaneagle.com - Chicago, IL

The primary responsibility is to manage and nurture long term partnerships with our clients by managing the addition of new features and functionality, facilitating the Sitefinity upgrade process, and supporting site maintenance for a wide variety of our customer's needs. This involves acting as the primary liaison between all Americaneagle.com team members and our client. The Sitefinity Project Manager takes our client requests from initial discussions, through strategic planning, and all the way through implementation or resolution. This is accomplished through an effective partnership with colleagues across a wide range of skills and expertise. They also collaborate with other team members to develop an overall account strategy that serves and strengthens the client relationship.

Responsibilities:
  • Perform client facing management of support requests
  • Act as a liaison between our customers and our development team
  • Ensure the successful completion, quality and/or resolution of all client requests
  • Document all aspects of a client's account
  • Contribute to internal protocol and process to improve our support process for our customers
  • Prioritize and breakdown support requests into executable tasks
  • Conduct requirements meetings with clients
  • Manage the support schedule and timeline
  • Present deliverables and review to gain approval from multiple client stakeholders
Qualifications:
  • Self-motivated
  • Undergraduate degree
  • Strong organizational skills
  • Experience with web technologies
  • Desire to learn new technologies
  • Strong spoken and written communication skills
  • Able to manage own workload, take initiative, and assume responsibility for tasks
  • Ability to multi-task and work on multiple accounts
  • Ability to meet internal and client deadlines
Desired Qualifications:
  • Experience with Sitefinity
  • Experience working with clients
  • Experience with project management tools like JIRA and Confluence
  • Experience supporting customers in a customer relations environment

Americaneagle.com provides its employees with an energetic work environment and opportunities to further develop their skills. We offer a generous compensation and benefits package, 401K, and more.

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