Sr Customer Support Technician

Basic Qualifications : Associate’s degree is required or equivalent experience plus a minimum of 1 year of relevant experience.

Due to the nature of work performed within our facilities, U.S. citizenship is required.
Responsibilities for this Position: The responsibility is career-defining. So is the opportunity. At General Dynamics Mission Systems, we invent the technologies, products and services, that help our nation’s heroes keep our nation safe. The work is so advanced, our teams regularly redefine innovation and excellence for the world. If you’re looking for a challenge, you’ve just found it.

We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers’ missions in cyber, RF, undersea, interstellar and everything in between.

Utilizing your customer service and technical skills, you’ll respond to and diagnose problems and answer queries regarding computer hardware, software, printers, network and telecommunications systems by screening, referring and diagnosing internal inquiries and work requests as they relate to maintenance of personal computers and related systems. The Sr Customer Support Technician will prepare help desk incident reports and assist in hardware and software evaluation while supporting company-hosted web-enabled solutions.


What you’ll experience:

• Technologies that aren’t just top-notch, they’re often top-secret
• A team of bold thinkers committed to exploring what’s next
• Opportunities to gain new knowledge - as it’s discovered

What you bring to the table:

• Associate’s degree or equivalent experience plus a minimum of 1 year of relevant experience
• Ability to facilitate SRT calls to expedite service recovery and restoration
• Ability to monitor, verify configuration, and provide first level triage of networked servers, storage, and other infrastructure devices

What sets you apart:

• Creative thinking with the ability to multi-task
• Team player who thrives in collaborative environments and revels in team success
• Commitment to ongoing professional development

Salary Note: This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. Combined Salary Range: USD $26.45 - USD $28.40 /Hr. Company Overview: At General Dynamics Mission Systems, we rise to the challenge each day to ensure the safety of those that lead, serve, and protect the world we live in. We do this by making the world’s most advanced defense platforms even smarter. Our engineers redefine what’s possible and our manufacturing team brings it to life, building the brains behind the brawn on submarines, ships, combat vehicles, aircraft, satellites, and other advanced systems.
We pride ourselves in being a great place to work with this shared sense of purpose, committed to a diverse and exciting employee experience that drives innovation and creates a community where all feel welcome and a part of something amazing.
We offer highly competitive benefits and a flexible work environment where contributions are recognized and rewarded. To see more about our benefits, visit https://gdmissionsystems.com/careers/why-work-for-us/benefits
General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran