Workforce Specialist/ COVID-19 Vaccination Call Center - Remote

Job details Salary $15 - $17 an hour Job Type Full-time Temporary Number of hires for this role 10+ Qualifications

• • High school or equivalent (Preferred)

  • Customer Service: 3 years (Preferred)

Maximus is currently looking for a CDC Call Center Workforce Specialist to support a remote COVID-19 Vaccination Call Center. The position is responsible for constantly assessing system-wide and individual department performance and productivity to confirm business objectives are being met and uncover opportunities for improvement. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our employees are able to perform their duties with the highest levels of knowledge and professionalism.

* Must be able to start on 3/29/2021

**Must be able to work without absences for a minimum period of 90 days

*** Must be available to work 8 hour shift between the hours of 8am-10pm Eastern Time (program is operational 7 days a week)__
**

Essential Duties and Responsibilities:

• Produce reports such as attendance, schedule adherence, intraday performance and other ad hoc reports as needed
• Ensure sufficient time is planned to support the business through training, individual representative development, team meetings, etc.
• Stay up to date with changes to industry best practices, tools, templates, and technologies and looks for opportunities to improve program performance
• Participates in and may facilitate meetings and conference calls with cross-functional teams, which may include the client
• Maintain an understanding of CDC-INFO scope, processes, and client feedback
• Schedule flexibility as well as overtime is required

Education and Experience Requirements:

• Requires a High School Diploma or GED equivalent, Bachelor’s Degree preferred
• Minimum three (3) years’ experience in the area of workforce management, customer service or call center operations
• U.S. Citizenship
• Strong organization, prioritization, time management and multitasking abilities
• Effective written and oral communication skills
• Ability to work under pressure and stress while exceeding day-to-day operational demands
• High level of commitment, initiative, vision and enthusiasm
• Advanced knowledge in MS Excel and PowerPoint
• Proficient in SWP system preferred, Aspect eSWP strongly preferred
• Ability to multi-task and be flexible in a changing environment
• Must be able to effectively prioritize and manage multiple concurrent projects and complete high quality work

Home Office Requirements:

• Access to wired internet connection/ethernet
• Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
• Private work area and adequate power source
• Personal computer & headset with microphone

Job Types: Full-time, Temporary

Pay: $15.00 - $17.00 per hour

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 3 years (Preferred)