Account coordinators are responsible for providing customer support to the Go-Forth Pest Control call center. The responsibilities include but are not limited to: answering inbound calls, answering questions from customers, selling service packages to customers, scheduling a tech to provide a pest control service, making outbound calls to customers who may have left a voicemail or inquiry, and problem-solving customer complaints.
CORE VALUES
Give A Crap
Delight others by owning your role and saying yes. Taking pride in how you appear & act & every other detail on the job. Be on time, attentive, and enthusiastic. Act as if the buck stops with you on every aspect of the job.
Chase Perfection
Chase Perfection knowing full well we will not reach it, but along the way
we will catch excellence. Have a sense of urgency; Go-Forth Time - right now
might be the only time you have to get it right.
Dig Deeper
Be an action-oriented professional that makes decisions based on evidence
rather than stories & assumptions. Stay curious. Data can speak for itself.
Face It, Fix It
Confront challenges and address issues head-on. A bias for action and powerful conversations drive our progress. It’s about getting it right rather than being right.
Grow!
Growth is our purpose. Growing as people & growing our business.
KEY RESULT AREAS
- Answer inbound calls
- Make 30 outbound calls regarding customer inquiries per day.
- Sell pest control service packages
- Maintain a sales close rate of 30% or higher
- Schedule stops for pest and termite technicians
- Send one podium customer review per day
- Respond to potential customer issues or forward complaints to the office manager
- Update customer cards and information in sales routes
- Enter new customer information into sales routes
- Follow company script for providing customer service
- Live core values of the company.
- Other duties as assigned.
REQUIREMENTS
- Be 21+ years or older
- Must be fluent with software applications
- Must be able to type at least 40 words per minute.
- Have excellent communication skills.
- Thrive off of coaching, feedback, and practice
EDUCATION & EXPERIENCE
- High school diploma or equivalent education required
PHYSICAL REQUIREMENTS
- Remain in a seated position for up to 8 hours per day.
- Enter text or data into a computer or other machine by means of a traditional keyboard.
- Fine motor skills
- Seizing, holding, grasping, turning, or otherwise working with the hand(s). It is often present when lifting involves the hands. Note: Fingers are involved only to the extent that they are an extension of the hand to hold or operate a tool such as tin snips or scissors.
- Entering text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine, or 10-Key numeric keypad.
LOCATION
Go-Forth Pest Control offers services throughout regions of North Carolina, South Carolina and Virginia. The main office is located in High Point, NC. Reasonable commute or planning to relocate before starting work is required.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
