Account Coordinator

Are you seeking a rewarding career with a company that prioritizes your growth, values your contributions, and fosters a supportive, flexible work environment? BGIS Integrated Technical Services (BGIS ITS) is excited to invite an enthusiastic Account Coordinator to join our team in Hudson, FL, and surrounding areas.

At BGIS ITS, we’re more than a workplace—we’re a community dedicated to your success. Here’s what makes us stand out:

• A Company That Cares: We’re committed to helping you achieve your career goals with personalized support and opportunities.
• Flexible Rewards: Enjoy recognition and benefits tailored to your unique needs and lifestyle.
• Your Career Comes First: We prioritize your professional growth with comprehensive training and advancement opportunities.
• Global Reach, Local Impact: As part of a global leader in facility management, you’ll have access to a vast network of career opportunities while making a difference locally.

• Hourly Rate: $23–$24 per hour ($47,840–$49,920 annually)
• Paid Time Off: Start with 48 hours, increasing to 168 hours with tenure
• Paid Holidays: 7 per year, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, and Christmas
• 401(k) Match: 5% employer match to secure your financial future

• Comprehensive Benefits: Health, life, and disability coverage for peace of mind
• Exclusive Discounts: Access corporate perks through ADP
• Career Development: Unlock technical training and pathways to career advancement
• Relocation Opportunities: Explore growth within our global network
• Positive Workplace: Join a collaborative, professional team that values work-life balance

BGIS Integrated Technical Services, formerly Millian Aire Enterprises, joined the BGIS family in 2022, becoming part of a global leader in integrated facility management services. With over 500 commercial field technicians in the US and 7,000 globally, we deliver exceptional customer experiences through a service-oriented approach. Our team of skilled professionals is supported by ongoing training, career development, and a commitment to excellence in project delivery, energy & sustainability, asset management, workplace advisory, and real estate services.

As an Account Coordinator, you’ll be the cornerstone of our customer relationships, ensuring seamless service delivery and client satisfaction. You’ll manage daily communications, coordinate projects, and support our commercial install and service business lines. Acting as a vital link between clients and internal teams, you’ll uphold BGIS ITS’s values of professionalism, care, and excellence.

• Engage with clients daily via phone, email, and meetings to address inquiries, provide updates, and manage expectations.
• Ensure timely, high-quality service delivery that meets or exceeds client expectations.
• Coordinate planning, track progress, and ensure timely completion of deliverables.
• Collaborate with internal teams to provide accurate, timely responses to client inquiries.
• Follow standard procedures for handling customer complaints, escalating complex issues as needed.
• Maintain confidentiality of client account information and handle sensitive data with care.
• Contribute to key initiatives as assigned, always embodying BGIS ITS’s values.

• Verify that service calls and work orders meet company standards and comply with policies.
• Track and report key performance indicators (KPIs) to maintain high-quality account management.
• Assess service quality, identify trends, and highlight opportunities for internal training.
• Ensure team members use appropriate communication tools in line with company policies and regulatory standards.
• Identify and propose process improvements to enhance efficiency and client satisfaction.
• Develop in-depth knowledge of clients, products, services, policies, and procedures.
• Ensure compliance with safety, health, and environmental regulations.
• Gather market and competitor insights to support strategic customer initiatives.

• Experience: Minimum of one year in a customer service or account coordination role.
• Communication: Excellent verbal and written communication skills, with strong grammar, spelling, and punctuation.
• Customer Focus: Proven customer service orientation with exceptional interpersonal skills.
• Adaptability: Ability to quickly learn new processes, tools, and client-specific procedures in a fast-paced, multi-client environment.
• Problem-Solving: Skilled in assessing issues, prioritizing tasks, and resolving challenges effectively.
• Organization: Strong organizational, coordination, and documentation skills with the ability to multitask and meet deadlines.
• Initiative: Creative, self-motivated, and able to work independently while contributing to team goals.
• Professionalism: Polished communication style and professional demeanor.
• Technical Proficiency: Comfortable with Microsoft Office and strong keyboarding skills.

Join a team that values your contributions and invests in your future. At BGIS ITS, you’ll enjoy a competitive salary, comprehensive benefits, and opportunities for growth in a supportive, professional environment. Whether you’re looking to build a long-term career or explore new opportunities within our global network, we’re here to help you succeed.

Discover more about this exciting opportunity and apply today at https://www.bgis.com/us/careers/. Be part of a team that’s shaping the future of facility management with care, professionalism, and innovation!

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence. 

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.