Premier Service is seeking an Account Manager to join our Team!
Premier Service provides elite landscape architecture design and maintenance services to commercial and residential clients in Chicagoland.
Job Summary:
The Account Manager is responsible for managing and growing high-end residential and commercial client accounts. This role requires a strong understanding of landscape services, superior customer relationship skills, and the ability to anticipate and meet client needs. The Account Manager will drive client retention, identify upsell opportunities, coordinate internal resources, and ensure a high level of service and client satisfaction.
Premier Service offers the most competitive compensation packages in the industry including:
- Salary 75K to 120K
- 401k with Company Match
- Weekly Pay
- Health Insurance Benefits
Paid Vacation Time - Paid Sick Time
- Paid Holidays off
Essential Duties and Responsibilities:
- Serve as the primary contact for assigned client accounts, building strong, lasting relationships.
- Proactively assess client needs and recommend appropriate services including enhancements, upgrades, and seasonal offerings.
- Create detailed estimates and service proposals in collaboration with internal teams.
- Oversee service delivery by coordinating with operations, ensuring quality standards and timelines are met.
- Conduct regular site visits and client check-ins to monitor satisfaction and identify service issues or opportunities.
- Maintain thorough and organized records for client communications, contracts, and site assessments.
- Monitor and support the collection of outstanding receivables in coordination with the finance department.
- Assist in the development of marketing strategies, sales initiatives, and process improvements.
- Collaborate with leadership to ensure alignment of sales goals, client expectations, and operational capabilities.
Required Skills and Qualifications:
- Bachelor’s Degree in Horticulture, Landscape Architecture, Business, or related field preferred.
- Minimum 3 years’ experience in account management, sales, or related client service role.
- Strong knowledge of landscaping practices including maintenance, design, construction, and irrigation.
- Excellent written and verbal communication skills.
- Ability to problem-solve and resolve client concerns in a professional, solutions-oriented manner.
- Highly organized, detail-oriented, and able to manage multiple priorities effectively.
- Proficient in CRM software, Microsoft Office Suite, and estimating systems.
- Valid Driver’s License and ability to travel daily within the local territory.
Physical and Environmental Requirements:
- Ability to walk job sites and client properties on a regular basis.
- Tolerate prolonged periods of sitting, standing, or computer use.
- Lift and carry up to 40 lbs as required.
- Occasional work outdoors in varying weather conditions.
- Flexibility to work occasional evenings or weekends depending on client needs or seasonal demands.
Premier Service is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
