Account Services Coordinator

General Summary: The Account Services Coordinator at Steve Madden supports the coordination of specified accounts with independent shoe stores, specialty stores, and major department stores. This role involves assisting with order processing, communication with internal and external stakeholders, and ensuring adherence to customer guidelines and requirements.

Major Responsibilities:

• Assist in processing, inputting, and tracking new orders and reorders for assigned accounts into the wholesale system.
• Maintain accurate records of customer orders, including basic details, expected delivery dates, and quantity adjustments.
• Assist with the request, tracking, and distribution of customer samples, ensuring timely communication of feedback to relevant departments.
• Provide support in maintaining regular communication with customers, buyers, and accounts to provide basic order status updates and address inquiries.
• Assist in ensuring compliance with customer guidelines and requirements by utilizing available resources and communicating effectively with relevant stakeholders.
• Assist in generating and sending basic documents such as proforma invoices, under the guidance of senior staff.

Requirements:

• Education: Bachelor's degree (BA/BS) or equivalent work experience
• Experience: 1+ years experience in a customer service or account management role is preferred.
• Training: Strong communication and organizational skills are desired. Basic proficiency in computer applications including email, data entry, Microsoft Word, and Excel is required.