Job Type: Regular
Time Type: Full time
Work Shift: Day (United States of America)
FLSA Status: Non-Exempt
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Job Description:
Join Us in Making a Difference – Float Across Opportunities
When you join the growing BILH team, you’re not just taking a job, you’re becoming part of a mission to improve lives. Our Ambulatory Float Pool offers a unique and dynamic experience where no two days are the same.
Why This Role is Different If you thrive in fast-paced, people-facing roles and enjoy learning new systems, this position is a perfect launchpad for your career in healthcare administration. Supporting over 150 ambulatory departments across Beth Israel Deaconess Medical Center and its affiliated sites, you'll gain firsthand exposure to a broad range of clinical areas, from primary care to specialty practices, allowing you to build a robust skill set and strong professional network. Many of our Float Pool team members have grown into advanced roles within the organization.
What to Expect
- 60 to 90-day clinic rotations with dedicated orientation and training in each Full immersion in different ambulatory settings
- A supportive team that values development and hands-on learning
- Work 100% onsite at our Longwood campus in Boston, with occasional travel to nearby sites like Chelsea or Chestnut Hill if you're able
- Typical shifts are 8:00 am to 4:30 pm or 8:30 am to 5:00pm, with some flexibility based on clinic needs
Core Responsibilities
In this role, you’ll provide essential administrative support to physicians and care teams, helping clinics run smoothly while offering top-tier service to patients.
- Answer and screen calls, greet patients and visitors, and provide clear, courteous support
- Schedule appointments, update insurance information, and secure referrals
- Prepare patient charts and documentation using Epic and other clinical systems
- Coordinate billing processes, including co-payment collection and fee ticket reconciliation
- Maintain physician schedules, assist with clinical correspondence, and handle confidential information with care
Who You Are
- A people person who’s comfortable interacting with patients, families, and clinical staff
- Tech-savvy and excited to learn Epic and other digital tools
- Organized, reliable, and eager to grow within a healthcare system
- Comfortable working in varied environments and adapting quickly to new teams
Qualifications
- High School diploma or GED required (Associate’s degree preferred)
- 1 to 3 years of relevant experience (healthcare or customer-facing roles preferred)
- Proficient in Microsoft Office and web-based applications
