Cenikor's Value Proposition - What's In It for You?
- PURPOSE in your work - service to others, giving back to your community, helping to save lives, being fulfilled at work. See how we served last year.
- COMPETITIVE PAY, BENEFITS, PAID TIME OFF, $2k - $4k TUITION REIMBURSEMENT, up to 10% 401K and BONUSES - we hire and reward high performers.
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- Benefits for full-time team members include Medical, Dental, Vision, Basic Life & AD&D, LTD, STD, Accident, Critical Illness, HRA/FSA
- STABILITY and GROWTH - more than 55 years in business - our strong financial processes support our drive to serve more people and ensure stability for our team members.
- CONTINUOUS LEARNING and PROFESSIONAL DEVELOPMENT - we are committed to developing our leaders in their desired career path and promoting from within. We have Cenikor Career Pathways Program that you can join after 90 days of employment. We also have an annual leadership development program with assigned mentors to help you achieve your professional goals. More than 25% of our total employees have been promoted the last 4 years.
- STUDENT LOAN FORGIVENESS - The Public Service Loan Forgiveness (PSLF) forgives your qualified student loans if working for a non-profit for a specific period of time. Find out more here.
- The work we do isn't easy. If you like purposeful hard work, serving others and having FUN with your team while achieving goals, Cenikor will be the right place for you!
SCHEDULE: Monday -Friday 8am -5pm
ESSENTIAL FUNCTIONS:
1. Manage intake and registration process, ensuring appropriate screening and interviewing,
accurate completion of all registration documentation with clients as necessary for admission
to the program. Review and/or complete all consents with clients. Update client pending
status in Welligent to reflect active, and complete enrollment in CMBHS, if applicable.
2. Work with clients to develop and implement an individualized, written treatment plan.
3. Provide individual counseling services and group sessions for clients as scheduled.
4. Provide personalized support and concierge level service for clients during their journey to
recovery.
5. Review client financial responsibility and facilitate conversations related to pay source and
funding. Provide financial counseling for clients while exploring funding options to support
care.
6. Provide effective communication to client/family, team members and other health care staff
regarding benefits, appointment scheduling, client responsibility via email, client portal or
other means; provide proper forms for financial responsibility, self-pay clients, payment
arrangements and/ or payments due at intake.
7. Manage client portal accounts within the electronic health record including reminders,
messages, appointment requests and documents.
8. Collaborate with referral sources, business development managers, and community partners
in conjunction with the access center. Review and assist with the wait list as needed.
Communicate client priority population status aligned with Cenikor policy and procedure.
9. Responsible for understanding 3rd party payor process related to verification, authorization
and reauthorization as well as client responsibility and collections. Work with insurance and
billing department to actively manage 3rd party payor clients to ensure quality client care and
fiscal responsibility, as appropriate.
10. Complete daily, weekly and monthly reporting client conversion rates, and outcomes for any
client not accepted for admission to the program, and intakes that are not completed. Report
daily facility status update, including census information, number of admissions, discharges,
and total number of active clients in the facility, and require documentation due dates.
Generate statistical reports from databases when necessary for facility management and
corporate office.
11. Assess client access barriers, and consult with the corporate office, Lead Counselor, and Access
Center to reduce impediments to treatment.
12. Work closely with the Clinical Team, Utilization Review, and Lead Counselor to ensure accurate
and timely communication of client information required to facilitate successful authorization
during the utilization review process.
13. Coordinate scheduled intakes with scheduled discharges from other programs to drive
maximum use of program capacity. Collaborate with access center team to ensure adequate
calendar availability to permit access to all persons interested in admission to Cenikor.
Coordinate other calendar appointments for the clinical team as needed.
14. Ensure clients initiating communication are contacted within the set required timeframe and
intakes are completed as appropriate.
15. Uphold the core principles of Cenikor's culture and create a positive working environment for
all team members.
16. Ensure completion of Big 5 performance management tool by the required deadlines
and use of SMART goals to support annual performance compensation review.
17. Maintain compliance with federal and state regulatory standards as well as Cenikor policies
and procedures. Participate in QA process, ensuring all standards are met. Assist with
implementation and ensure on-going compliance to CARF standards.
18. Maintain strict confidentiality on all client and Foundation matters and refer questionable
issues to Lead Counselor and/or Client Access and Admissions.
19. Perform additional duties as assigned and consistent with non-exempt functions as defined in
this job description.
QUALIFICATIONS FOR THE POSITION:
Skills, Knowledge and Abilities:
- Possesses good time management skills needed to meet aggressive deadlines and
prioritize multiple tasks.
- Knowledgeable of insurance, Medicaid and state funding intake and admissions criteria
and timelines.
- Experienced and capable in communicating client needs and identifying appropriate
resources for client development.
- Presents a positive, customer service oriented, and professional image.
- Possesses good oral and written communication and public speaking skills.
- Experienced in working with diverse population.
- Knowledge of Microsoft Office software required, including MS Outlook calendar.
- Good ethical and business standards.
- Ability to lead by established goals and objectives.
- Ability to consistently uphold the Core Principles of Cenikor's Culture:
o Demonstrate mission of service to our clients
o Positive, respectful communication with both staff and clients
o Demonstrate self-motivation and perseverance to achieve goals
o Role model appropriate, professional behaviors including appropriate client
boundaries
o Work effectively as part of a team, helping to set up others for success
Education:
- Highschool Diploma or equivalent required
- Associate degree preferred
Licensure Required:
- LCDCi required
Experience:
- Previous experience in patient registration or financial services role preferred
- 2000 hours of LCDC-I training and supervision preferred
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IMPORTANT NOTES:*
Drug Free Workplace
Equal Opportunity Employer
People with a criminal record are encouraged to apply
