About Montgomery Place: The premiere senior living community overlooking Lake Michigan and the Museum of Science and Industry, Montgomery Place serves as the cultural center of East Hyde Park. Offering Independent Living, Assisted Living, as well as a 40-bed Skilled Nursing Unit providing Long-term Care and Short-term, sub-acute rehab services.
Position Summary: Responsible for building and developing the Skilled Nursing and Assisted Living census and quality mix by providing prospective residents and/or responsible parties with appropriate information and assistance regarding admission to Skilled Nursing and Assisted Living.
Pay range: $50k - 60k
Benefits may include depending on full or part-time status:
- Access to health, dental and vision benefits
- 401k retirement plan with company match
- Education Assistance Program
- Company paid life insurance
- Access to other benefits like Short Term Disability and Accident coverage
- Generous paid time off
Essential Duties and Responsibilities
Overall responsibilities
- Handles walk in or telephone inquiries and invites referral sources to Skilled Nursing and Assisted Living
- Follows up on inquiries by conducting tours of the center, completing inquiry forms for admission paperwork, and providing all inquiries with brochures about nursing home, Medicare facts, and room rates
- Reviews referrals, assisting with patients/guardians/advocates interviews to secure all necessary information and paperwork as needed for admitting to the facility
- Contacts Billing Specialist to confirm insurance eligibility
- Submission of pre-admission insurance authorization and updates until resident discharge
- Completes a criminal background check for all new patients and residents prior to admission using the Identified Offenders data base
- Gathers nursing information from outside social worker and floor nurse at hospital
- Utilizes sales skills and persuasive techniques to obtain desired admissions to Skilled Nursing and Assisted Living
- Maintains and distributes daily census
- Uses formal waiting list policy and keeps future reservations for residents
- Reviews list of unoccupied beds and makes pre-admission reservations according to type of case and accommodation required
- Maintains direct knowledge of served market areas, resident origin, and major referral source
- Maintain records of activities (REPs)
- Follows Montgomery Place procedures to work with Administrator and Director of Nursing to follow prospects and referrals through the admission process
- Uses formal application to screen residents financially
- Visits prospective residents in the hospital or other facilities and make assessment regarding his/her suitability for admission in the nursing center
- Contacts Social Services Department to verify eligibility
- Contacts insurance companies to determine or verify coverage
- Assists Social Services with meeting families, meet with all residents and/or families during admission to sign paperwork and record key information
- Explains differences in rates and charges to residents desiring changes of accommodations, and arrange for the change
- Explains services and nursing home policy regarding payment of bills
- Inspects resident’s room prior to admission; notify particular wing to expect resident and arrange for escort to room
- Consults with Administrative, Director of Nursing, Rehab Director, and other departments as needed regarding a referral eligibility
- Works with organizations in bundle payment programs and those in preferred provider networks (i.e. hospital and home health); increase participation in preferred provider networks
General Responsibilities
- Adhere to the policies and procedures of the business with the highest practical standards
- Participate in and maintain current status on all training and education required by the company
- Communicate effectively with all members of the staff and business partners
- Provide feedback to others for continuous quality improvement of the entire organization
- Openly accept feedback from others for the continuous quality improvement of the entire organization
- Escalate issues when there is appearance that business standards of quality are not present
- Comply with all rules and regulations of the organization, including HIPAA and safety
- Perform other duties as assigned
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