Major Function/Purpose of the Position:
The admissions counselor is responsible for functions that contribute to converting qualified applicants to enrolled students at Regent University. The environment for this position is a blended inbound and outbound call center. This position is expected to demonstrate effective professionalism and extraordinary customer service while communicating and managing prospective students and applicants of Regent University.
Essential Functions:
Critical features of this job are described below. They may be subject to change at any time, due to reasonable accommodation or other reasons.
1. Represent Regent University as a general recruiter for all undergraduate and graduate school programs, providing extraordinary customer service with each prospect, applicant and enrolled student.
2. Develop and maintain comprehensive knowledge on all undergraduate, graduate, and doctoral programs and effectively counsel prospective students on program fit and admissions requirements.
3. Develop and maintain comprehensive knowledge on all applicant and student-related resources including admissions processes, financial aid, costs, transfer guidelines, licensure guidelines, military benefits and student resources.
4. Make a high volume of outbound phone calls, receive inbound calls, and maintain comprehensive student records through the correct use of technology while maintaining confidentiality.
5. Meet and exceed Key Performance Indicators (KPIs) for each term as determined by Enrollment Management leadership while adhering to dynamic, internal work processes.
6. Demonstrate exceptional professionalism in working with internal and external stakeholders in person and in writing.
7. Commitment to learning and professional development. The admissions counselor is responsible for learning and retaining all new and job-related content presented (for utilization in daily work).
Additional Responsibilities:
1. Coordinate and participate in admissions and recruitment events as required.
2. Assist with onboarding and training of new staff members.
3. Other duties as assigned by supervisor(s).
Job Type: Full-time
Benefits:
- 403(b)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
