Looking to make a difference in the lives of pets and people? With an almost year-round beautiful blue sky and a scenic mountain backdrop, HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas Counties as well as the City of Centennial. We employ a total of 200+ employees. We are an organization that celebrates and prioritizes diversity and inclusion.

Job Summary

The Admissions Representative provides positive, empathetic, and exemplary customer service to patrons and community partners in an efficient manner, including the intake of stray, owned, or deceased animals or those requiring temporary housing by HSPPR; assisting pet owners with lost pets, animal identification, and reunification; working cohesively with coworkers, other departments, and volunteers; and assisting the public in a professional manner. The Admissions Representative ensures an environment of compassionate and respectful animal and people care in accordance with HSPPR's mission, values, goals, and management philosophy.

Key Duties and Responsibilities

Daily Customer Service

• Adheres to high-quality standards of customer service and performance is consistent with protocols, including but not limited to, demonstrating empathetic care and services for customers in various emotional states; communicating with members of the public through various channels; interacting with patrons to address their concerns, answer their questions, and assist with their needs; acting as a liaison, provide appropriate alternate options, additional resources or service information; assisting community partners with animal receiving and/or disposition issues; resolving any emerging problems with accuracy and efficiency; ensuring customer satisfaction and providing professional customer support; public education on animal shelter dynamics, animal overpopulation, adoption criteria, and euthanasia.
• Triage incoming animals and customers to determine what level of services, including veterinary medical services or humane euthanasia,they require and assist with alternate resources or process necessary HSPPR services accordingly.
• Perform intakes of stray, owned, or deceased animals (domestic or wild/feral), including but not limited to dogs, cats, birds, reptiles, and small mammals, as well as animal reclaims; Trap-Neuter-Return (TNR) services; animal licenses.
• Process owner-requested euthanasia requests as well as proper care and disposal of deceased animals.
• Administer intake vaccines for dogs and cats, in accordance with shelter protocols.
• Manage service transactions with customers; collect payments cash, credit, or debit cards; issue receipts, refunds, or change; solicit donations; report any errors or discrepancies.
• Maintain appropriate data entry and recordkeeping, including new animal intake appointments; lost and found animal reports; kennel locations; current intake status of animals; customer interactions, transactions, comments and complaints; bite reports.
• Demonstrates safety protocols for volunteers to ensure consistent humane treatment and handling of animals.

Relationships

• Works directly with the Population, Behavior, Veterinary Services, and Animal Law Enforcement teams, to determine appropriate behavior and medical candidates for adoption at the time of intake.
• Cultivates and maintains relations with peers and volunteers.
• Supports staff and volunteers; provide quality service to clients, volunteers, and employees, recognizing their individual contributions to the success of our organization.

Communication

• Communicates issues and concerns to the Admissions Supervisors or Admissions Manager.
• Communicates effectively with staff and volunteers so pertinent parties are informed of animal care issues/information.
• Documents staff and volunteer complaints. Handles complaints and/or concerns with professionalism and good judgment. Involves Admissions Manager as necessary.
• Communicates with and provides regular feedback and/or coaching to volunteers in a professional and timely
• Informs Admissions Manager of developments that may affect HSPPR or the department including department progress, media exposure, public image, client concerns, and personnel issues.

Fiscal Responsibility

• Properly maintains equipment used
• Restocks all supply items daily. Reports needs for ordering, maintenance, and inventory of supplies and equipment.
• Plans and organizes in anticipation of future needs.

Other

• Commitment to the mission, values, goals, and success of HSPPR.
• Appropriately documents observed animal behaviors utilizing objective language as required in relevant procedures and/or policies.
• Performs all other duties as assigned

Supervisory Duties

• None

Physical Demands

• Regularly sits at computer station, often in a shared office environment.
• The employee must regularly lift and/or move 25 or more pounds of moving weight and occasionally lift and/or move up to 40 or more pounds of moving weight.
• Occasionally required to climb or balance, stoop, kneel, crouch, crawl, and smell.
• Regularly required to sit, reach with hands and arms, talk, hear, and is frequently required to stand and may be expected to be on feet for extended periods of time.
• Must be able to use both hands and arms to grip, pull and push utilizing safety equipment such as, but not limited to, catch poles, snappy snares, leashes, ropes, muzzles.
• Consistently exposed to animals in the workplace and animal allergens under conditions with limited alternatives available.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and depth perception.
• Must handle various animals of various sizes, including aggressive animals.
• Exposed to zoonotic diseases.
• Regularly exposed to noise and potential exposure to hazardous weather conditions.
• Potential exposure to cleaning supplies and/or other substances containing toxic or caustic chemicals.

Schedule Requirements

• Schedule will require regular weekend work.

Education/Experience Necessary

• Minimum of one (1) year paid or unpaid experience working with animals in a kennel, shelter, doggie daycare, grooming facility, pet store, farm, veterinary hospital, or equivalent.
• Advanced training and/or instruction in field of customer service is preferred.
• Good working knowledge of animal breeds, nutrition, general care and behavior related Professional animal handling experience and experience using Chameleon software program is a plus.
• Experience in de-escalating conflicts is required.
• Ability to communicate effectively both orally and in writing is essential.
• Ability to effectively read, write, interpret, communicate, perform basic problem solving, and perform basic math as commonly expected from completion of a High School Diploma or equivalent education.

**Application Deadline: Friday, August 29, 2025, or until position is filled.**

Benefits include:

Health Insurance ~~ 401K with employer matching up to 4% of salary ~~ Dental and vision* Insurances ~~ Supplemental Group Insurance* ~~ Short and long term disability Insurance ~~ Paid time off ~~ Holidays ~~ Direct Deposit ~~ Personal Pet Perks

(*) Employee pays the full premium

The Humane Society of the Pikes Peak Region is a Public Service Loan Forgiveness qualified employer. To learn more about this program, go to https://studentaid.ed.gov/sa/.

The core values of the staff unite us and guide us to provide the best service to the animals in our care, our organization, and our community.

Core Values Statements-

• Compassion: We believe that animals matter. We are committed to treating animals and people with kindness, respect and compassion.
• Stewardship: We are accountable and transparent in our actions and in the use of our resources to build trust in those we serve.
• Integrity: We believe we can make the greatest impact by staying true to our mission, always doing what is best for the animals and people of our community, and by standing united in our decisions.
• Excellence: We are passionate about our mission, and strive for excellence through continual learning, innovation and the development of our board, staff and volunteers.
• Collaboration: We seek strategic partnerships and alliances to advance the welfare and protection of animals and people.
• Service: We exist to serve our communities and operate with this commitment to serve as front and center in all we do.