AI Systems & Solutions Architect, Global Services

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

Klaviyo is seeking an AI Systems & Solutions Architect to accelerate how our Global Services organization — including Onboarding, Professional Services, and Education — leverages AI to operate smarter and deliver more impact.

In this role, you’ll partner across teams to identify opportunities for AI and automation, prototype and validate solutions, and help evolve tool MVPs into robust, full-stack systems. You’ll work closely with a partner to develop and refine the technical and operational processes behind our AI systems—ensuring we build tools that are not only effective but also accessible and scalable. You’ll also play a key role in upskilling teams on AI literacy and helping Klaviyo evolve thoughtfully and effectively with emerging technologies.

This role sits at the intersection of solutions architecture, internal tooling, and applied AI. We're looking for a strong technical contributor who can both build and think strategically—someone who’s confident in architecting systems, collaborating cross-functionally, and applying AI in practical, scalable ways. You don’t need to be an expert in every area from day one, but you should bring solid engineering skills and a systems mindset that lets you quickly ramp up and drive impact.

This role sits within the Education team and will serve as a connective tissue across the broader Services org.You’ll be part of a small, collaborative team—this isn’t a solo role. You’ll partner closely with a fellow systems engineer and program manager to design, build, and scale together.

How You’ll Make a Difference:

Program Strategy & Discovery

• Partner with Services leaders to identify high impact areas that could benefit from AI or automation
• Prioritize opportunities based on efficiency gains and impact
• Translate ambiguous ideas into clear program roadmaps with defined outcomes and milestones

Technical Prototyping & Productization

• Prototype and maintain lightweight AI tools—such as GPT-powered assistants, agents, and automations—integrated into team workflows using platforms like Streamlit or Supabase
• Build internal tools using Python frameworks like Streamlit or Flask, and support more robust solutions using full-stack technologies like JavaScript, TypeScript, Node.js, FastAPI, and GraphQL
• Use tools like Python, Zapier, Notion AI, and APIs to build and connect systems—or collaborate with technical teams when needed
• Design systems that can scale—ideally with experience supporting real-time tools, user sessions, and interactivity at scale
• Incorporate effective QA, observability, and performance monitoring practices to ensure stability in production environments
• Validate prototypes through usage data and feedback, then lead the productization and scaling of successful solutions
• Work with SQL and NoSQL databases for large-scale internal data operations

Enablement & AI Literacy

• Develop clear documentation, onboarding guides, and training to ensure successful adoption of tools
• Help develop intake systems that enable our stakeholders to request support, submit ideas, and track progress efficiently
• Lead enablement sessions and workshops to grow AI fluency across the Services org
• Curate best practices and use cases to help teams think differently about what’s possible with AI

• Stay current on generative AI and automation trends — and assess relevance for Global Services

Who You Are:

• A systems thinker and builder with a strong technical foundation — comfortable using off-the shelf AI  and automation tools, but knowledgeable about custom solutions
• Experienced in rapid prototyping, and skilled at taking MVPs to scalable, maintainable solutions
• Proficient in or have experience with full-stack development
• Clear communicator and cross-functional collaborator who can translate technical ideas to non-technical audiences
• Confident managing programs from discovery through rollout and iteration
• Excited by ambiguity, complexity, and building things that make teams faster and smarter
• You enjoy working alongside other builders, sharing responsibility, and leaning on teammates with complementary skills to get things done.

Preferred skills:

• 4–8+ years of experience in program management, solutions engineering, internal tooling, or similar roles
• Demonstrated technical skills in areas like scripting, API use, AI prompt engineering, or automation tooling
• Experience implementing AI-powered or automated solutions that improved team workflows or customer delivery
• Familiarity with Global Services functions — onboarding, education, or consulting — a plus
• Experience with site reliability practices; past experience in a Site Reliability Engineer (SRE) role or similar is a plus

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.