Amazon Connect and Salesforce Integration Developer
We are seeking an Amazon Connect and Salesforce Integration Developer to join our team and lead the design, development, and optimization of seamless cloud contact center solutions. The ideal candidate will have hands-on experience with AWS services, Salesforce CRM, and RESTful API integrations. This role combines technical expertise with strategic thinking to enhance customer engagement through innovative automation and workflow solutions.
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Minneapolis, MN.
Responsibilities
- Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training
- Evaluate client's business processes and identify opportunities for enhancement
- Translate business requirements into functional specifications, business process and business requirement documents
- Develop user stories and process diagrams to support the design and development of Salesforce solutions
- Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
- Document and assign needed technical work to be done onshore and offshore, while collaborating with developers to test and verify that solutions meet the business requirements
- Help ensure Quality deliverables
Requirements
- 2-4+ years consulting experience within the Salesforce Partner or AWS ecosystems
- 2+ years of demonstrated track record of hands-on configuration of Service Cloud Voice and Amazon Connect
- Comfortable establishing credibility with key customer decision makers and influencers
- Strong problem-solving and analytical skills
- Ability to assess customers' business goals and formulate product and services solutions that deliver measurable business outcomes
- Ability to distill customers' strategic business requirements into product insights
- Strong verbal/written communication and presentation skills, plus extraordinary listening skills
- Eagerness to contribute to overall team expertise, standards, methodologies and practices
- Practical exposure to Agile methodology, writing user stories, managing scrum calls, prioritizing backlog, and similar tasks
- Strong skills in data analysis and creating dashboards
Salary and compensation
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Applications will be received by August 5th, 2025.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
#LI-AS5
IND123
#CB
