Under the direction of the Community Manager, the Maintenance Supervisor is responsible for all physical aspects of the apartment’s community, coordinating and performing maintenance and repair services, ensuring curb appeal and quality of apartment homes, responding to customer service requests, and adhering to all safety policies.
Essential Functions Statement(s):
Maintenance Services
- Direct and oversee all aspects of maintenance of the community Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services
- Maintain accurate records for all required reporting and record keeping as outlined by the company.
- Walk the property daily to uphold curb appeal and monitor safety issues
- Schedule and coordinate apartment turns, including assistance with resident move out.
- Follow expense guidelines, monitor operating expenses, and make recommendations for cost saving strategies for the community
- Manage inventory and storage area, purchasing adequate maintenance materials for service requests and apartment turns, keeping an accurate log of supplies
- Communicate and advise Community Manager on recommendations for capital improvements and maintenance requirements for annual budget
- Coordinate all contracted services. Solicit and analyze bids, assess work once completed, and track invoices to guarantee timely payment
- Complete all service requests and apartment turnovers in line with the companies policy and procedures
- Notify Community Managers with solutions for any safety or liability concerns as well as preventative maintenance needs
- Conduct and document monthly safety meetings including procedures, training, safety equipment, • MSDA and use of equipment
- Perform other duties as required
Customer Service
- Complete service requests from residents and team members in a timely fashion, in accordance with company policy
- Ensure excellent customer service with courteous and professional attitude toward all customers and team members
- Audit key tracking system daily and weekly
- Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week
- May occasionally be required to assist at other properties
- Run errands to support the property as necessary
Personal Development
- Support and assist Community Manager and Recruiting Department with new hire selection
- Train, coach, and mentor team members, ensuring appropriate training is received
- Create a team environment: hold weekly team meetings; manage by goals, open communication
- Generate work and on-call schedule for service employees
- Provide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews. Take corrective action as necessary according to company policy.
- Provide recommendations for compensation adjustments, promotions, and terminations
SKILLS & ABILITIES
Education: High school diploma or equivalent; CFC Universal Certification; sufficient knowledge to thoroughly complete maintenance assessment up to the standard of a Maintenance Supervisor
Experience: At least 4+ years of Maintenance Supervisor Experience
Technical Skills: Strong computer skills and proficiency in Microsoft Office, Yardi Experience preferred
Other Requirements: Valid Driver’s License and reliable transportation
Job Type: Full-time
Pay: $58,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Weekends as needed
Application Question(s):
- Are you able to reliably commute within a reasonable distance of 30 minutes?
Experience:
- Apartment Maintenance Supervisor: 3 years (Required)
License/Certification:
- CAMT (Required)
- EPA Type II (Required)
- Certified Pool Operator (Preferred)
- Driver's License (Required)
Work Location: In person
