Application Support Analyst - SAP SD
Job description
Are you passionate about delivering excellent SAP support that keeps global business operations running smoothly? Then join our mission to pioneer smarter water solutions that reduce energy use and improve lives.
As our new Application Support Analyst, SAP SD, you'll be providing professional IT support for SAP Sales & Distribution solutions that ensure seamless service delivery to end users across our global organization.
What you will be doing
As a key part of the IS Application Support team, you'll create impact by resolving incidents efficiently and driving continuous improvement to help Grundfos maintain world-class service levels.
Your main responsibilities include:
- Handle incidents and service requests in ServiceNow, ensuring timely resolution within agreed service levels
- Provide expert guidance to end users on SAP SD system functionalities through professional verbal and written communication
- Implement standard and basic normal changes while escalating complex tickets to appropriate support groups
- Create and maintain Support Guides and Self-Service Guides in the ServiceNow Knowledge Base
- Drive continuous improvement initiatives to optimize support tools, processes, and business performance
- Participate in projects and training activities to strengthen the support organization
What makes you a great fit
Above all, you're a detail-oriented IT support professional with strong SAP SD expertise, excellent communication skills, and a proactive mindset for solving problems and improving processes. We'd also imagine that you are/have:
- Bachelor's Degree in IT, Computer Science, or equivalent work experience
- 1-3 years of application support experience with SAP Sales & Distribution (SD)
- Strong communication skills with the ability to provide professional support to global end users
- Willingness to work on shifting schedules (8am–5pm or 3pm–12mn) and during holidays
It's a plus if you also have:
- Experience with SAP CRM or CS Support modules
- Working knowledge of ServiceNow for incident and request management
- Familiarity with ITIL-based support processes and best practices
Why you'll love working here
Day to day, you can look forward to:
- A working environment built around your needs, with flexible hours, home working opportunities and parental support.
- Annual bonuses, health insurance, retirement benefit and a strong focus on well-being activities.
- Three days' additional paid leave for volunteering.
- On-demand training and structured development programmes to support your growth.
Valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds. As part of our commitment to a safe and compliant hiring process, final candidates may be required to undergo a background check, subject to applicable local laws and regulations.
Join Grundfos, apply today!
Skills mentioned
The story of Grundfos began in 1945 in a small cellar in Bjerringbro, Denmark, where founder Poul Due Jensen established a company originally named 'Bjerringbro Pressestøberi og Maskinfabrik' (Bjerringbro Die-Casting and Machine Factory). Driven by a personal need to pump water for his own farm, Jensen created his first pump, setting in motion a journey of relentless innovation. What started as a modest local operation quickly evolved as the company pioneered new technologies, including the first circulator pump, which revolutionized the heating industry. In 1967, the company officially adopted the name Grundfos, a nod to one of its early products. Over the decades, Grundfos expanded far beyond the Danish borders, growing into a global leader in advanced pump solutions and water technology. Today, the company is owned by the Grundfos Foundation, a structure that ensures long-term independence and a steadfast commitment to its core purpose: pioneering solutions to the world's water and climate challenges. With a presence in over 60 countries, Grundfos continues to push the boundaries of energy efficiency and sustainability, improving the quality of life for people around the world.
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