Application Systems Support Analyst

Duration: 7 months to start

Job Description

• This is a very exciting opportunity to join the ServiceNow Support Team as a Application Systems Support Analyst. ServiceNow is an industry leading cloud-based platform that provides a suite of applications used across the company to automate IT and business processes.
• This role will collaborate with Process Owners and Requestors across IT and the Business enabling the Agile Support team to define and deliver on the strategic roadmap.
• The Support Analyst will work to stakeholders to refine and document requirements, understand business outcomes and recommend solutions on the ServiceNow Platform.

• Collaborate with key stakeholders and management to gather and support prioritization of complex business requirements, providing recommendations, managing expectations, and communicating progress effectively
• Consults/Analyze with Application Developers and Architects on more complex assignments and/or projects for their assigned area(s) of responsibility to design solutions that meet business needs while maintaining the integrity of the platform
• Liaises with multiple IT departments to gather all necessary and required information needed, documents and validates more complex technical requirements.
• Serves as a resource to team members and applicable internal/external stakeholders on more complex assignments/projects for their assigned area(s) of responsibility.
• Provides input to project plans including defining more complex support tasks, task dependencies and estimates for completing work.
• Identifies and recommends process improvements that significantly reduce workloads or improve quality for their assigned area(s) of responsibility.
• Stay updated on the latest ServiceNow features, capabilities, and best practices to continuously improve the platform

• Minimum 4 Years of experience within Information Technology
• 3 - 5+ Years of experience in ServiceNow Administration, Business Analysis, Project Management
• ServiceNow Certified System Administrator (CSA) certification preferred or willingness to obtain within 6 months.
• Familiarity with ServiceNow platform components, including workflows, forms and scripting (e.g., JavaScript, Glide, PowerShell).
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills to interact with technical and non-technical stakeholders.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of web technologies (HTML5, CSS, XML, JSON) and relational databases is a plus.
• 4 Year/Bachelor's degree in Computer Science, Information Technology, or equivalent work experience (4 years of experience in lieu of Bachelor's)

• Experience in IT Service Management (ITSM), IT Operations Management (ITOM), Configuration Master Database (CMDB), Integrated Risk Management (IRM) or related domains or ServiceNow modules
• Exposure to integration tools (e.g., REST, SOAP, JDBC) and ServiceNow APIs.
• Understanding of Agile or DevOps methodologies.
• Strong analytical skills, attention to detail while balancing multiple priorities in a fast-paced environment
• Demonstrated experience thinking outside of the box to provide creative and effective solutions
• Proven ability to be adaptable, agile and flexible to provide creative solutions