Associate Desktop Support Analyst

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

The primary purpose of the Associate Desktop Analyst role is to provide second line of support assistance to client users experiencing problems with IS supported software and hardware. The Associate Desktop Analyst will be responsible for imaging, configuration, installations, deployments and support. 

Responsibilities:

• Identifies and resolves desktop/laptop hardware problems.
• Initial network troubleshooting and determination of appropriate escalation path.
• Resolve and work proactively on virus issues and initiatives.
• Assists in new system deployments/loading appropriate software as needed.
• Responsible for incidents escalated from first line of support.
• Write support documentation for customer and/or departmental use.
• Provides suggestions and information on projects that should be undertaken by the department.
• May manage projects as assigned by the Manager.

Academic and Professional Qualifications:

• BA or BS degree preferred or other relevant combination of training and experience.
• Certifications preferred.

Experience:

• Up to 2 years experience in an desktop support environment preferred
• Excellent client facing skills with the ability to thrive in a critical environment
• Attention to detail, strong follow through skills and dependable

Travel Requirements:

•  May require local travel
•  May require other travel for business needs

Working Arrangements:

• Will required to work off hour shifts including nights and weekends
• Will be assigned to an on-call rotation
• 24/7 support
• Work is performed in a standard office environment with minimal exposure to health or safety hazards

Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

 Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

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