Position Summary:

The Appointment Specialist creates a positive first impression of the practice in greeting patients and other callers. They are responsible for quickly and accurately directing callers to the appropriate department/person, scheduling patient appointments according to practice protocols, and obtaining the necessary information for new and established patients.

Essential Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greets patients in a warm, welcoming, and professional manner. Always utilizes excellent customer service skills.
• Schedules patient appointments by consistently and accurately utilizing department scheduling guidelines.
• Verifies all demographic information in practice management system.
• Answers all patient questions regarding our services and connects patients with appropriate personnel.
• Checks In-Basket daily and completes pending tasks.
• Assesses needs and schedules patients for transportation and translation assistance.
• Follows-up with patients for missed appointments to identify barriers and reschedule.
• Checks the call-in and/or cancellation lines at the direction of supervisor.
• Works on various reports at the direction of supervisor.
• Covers Greeter/Switchboard area as needed.
• Conforms with and abides by all regulations, policies, work practices and instructions.

Non-Essential Functions: Performs other duties as assigned.

Education/Training/Experience:

• Minimum of High School diploma (or equivalent).
• Previous medical office experience preferred.
• Previous customer service experience preferred.

Job Knowledge, Skills & Abilities:

• Ability to work effectively both independently and in a team environment.
• Excellent communication skills, both written and verbal.
• Excellent computer skills.
• Excellent customer service skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize and manage time effectively.
• Demonstrates understanding and appreciation for the diversity of CFH patients and CFH employees.
• Stress management.
• Ability to maintain strict standards of confidentiality regarding patient information.

Equal Opportunity Employer
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