Assistant Food Service Manager

JOB SUMMARY:

The Assistant Food Service Manager is anchored in a particular role/department. The Assistant Food Service Manager is thoroughly trained and has the capacity to serve as a substitute FS Manager in all the FS departments including kitchen. If an authoritative decision needs to be made in a particular Food Services department and the Food Services Manager or Head Cook are not available, the Assistant Food Service Manager will be consulted and have decision making authority. The Assistant Food Service Manager has the knowledge and ability to put away orders. The Assistant Food Service Manger must have open availability this includes weekends, holidays, etc.

To lead in training and development of all team members and directing Food Service Leads. To select, order, receive, price, stock and display Department merchandise within Department budgetary guidelines and according to Wildberries’ policies and procedures; to merchandise Department product line to maximize sales and customer service.

ESSENTIAL FUNCTIONS:

· Lead, inspire, train, and direct all Team Members effectively.

· Ensure staff productivity and superior customer service, as well as order of priority.

· Engage in Team Member performance and discipline processes in a timely manner and according to policy.

· Maintain good morale by encouraging clear communications: create and maintain an effective working team that supports the company with emphasis on welfare of Team Members and health of store.

· Accepts constructive criticism well. Provides constructive criticism in an appropriate manner.

· Prepare, analyze and present routine reports to Food Service Manager to assist with department effectiveness and policy adherence, for example shrink/transfer

· Identify training and development opportunities for Team Members.

· Coordinate staff member work duties with Food Services Manager.

· Manage day to day staffing needs, call/outs, etc.

· Select, order, receive, price, stock and display Department merchandise.

· Handle Department damaged/out of date product according to Department procedures.

· Review Department invoices for accuracy.

· Meet with product vendors as directed.

· Participate in Department inventories.

· Maintain order records and product information files.

· Meet/work with other Team Members to achieve Team/store goals.

· Assist customers as needed.

· Report safety violations or concerns to Food Service Manager or MOD

· Ensure Department sanitation and enforce policy health code.

· Report security concerns to MOD.

· Assume Food Services Manager or Head Cook duties in their absence, if applicable.

· Other duties as assigned.

Safety and Sanitation:

• Maintains neat professional appearance and observes personal cleanliness at all times.
• Adheres to state and local health and safety regulations.
• Practices proper lifting techniques and personal safety precautions.
• Maintains a clean, organized work area at all times.
• Maintains complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely.
• Watches store floor at all times for potential hazards (spills, debris, fallen items) and takes action as necessary or informs store MOD.

· As applicable, practices proper food handling including sanitizing of work surfaces, proper hand-washing, glove change, etc.

Interpersonal

• Listens and communicates well with staff, managers, and guests.
• Works well under pressure and maintains a positive and productive energy-level.
• Shows professionalism and poise when dealing with customers and co-workers.
• Demonstrates a sense of urgency and a commitment to providing excellent product and service to our guests.

Administrative

• Knows and understands Wildberries’ Mission Statement and practices its values daily.
• Adheres to all Wildberries policies, rules and regulations as outlined in the Wildberries manuals and handbooks.
• Reads and remains current on all posted store information.
• Able to work Weekends and Weekdays, Nights and Mornings.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

• Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.

• Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.

• Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

• Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

• Safety and security—the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.

• Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.

• Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

• Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.

QUALIFICATIONS:

Required

· Possess current Food Safety Manager Handler’s card.

· 2 years retail food services or relevant experience.

· Ability to satisfactorily perform duties and responsibilities described above in a timely manner.

· Ability to take direction from others.

· Ability to organize and direct staff.

· Ability to work effectively as a Team Member.

· Ability to prioritize duties when faced with interruptions, fluctuating work load.

· Excellent problem solving skills.

· English language proficiency, both speaking and reading.

Preferred

· Passion for food! Passion for people!

· Ability to communicate effectively with Team Members and Managers.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Café department within a fast-paced grocery store.

· Must be able to push, pull or lift 30 – 50 lbs. frequently.

· Must be able to push, pull or lift up to 100 lbs. infrequently.

· Occasional exposure to hot and cold temperatures and inclement weather conditions.

· While performing the duties of this job, the Team Member is occasionally required to stand, walk, climb stairs, balance, stoop, kneel, crouch, crawl and/or sit up to eight hours per day.

· Use hands to finger, handle, or feel objects, tools and/or controls.

· Must be able to perform functions with repetitive wrist and arm motion.

· Hearing and talking sufficient enough to communicate with co-workers.

· Specific vision abilities include close vision, vision sufficient enough to read, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

· Independent mobility through store.

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Work Location: In person