Description
Job Description
Position Summary:
Learns how to serve as the leader and to oversee the retail operation of a specific store, in conjunction with the General Manager; and learns how to help ensure that the store operates efficiently and in compliance with applicable Federal, State and local laws and Company policies
Position Responsibilities
Provides customer service leadership/direction, in conjunction with the General Manager, for entire store and team of employees working in that location
· Monitors store activities to ensure that transactions are taking place in the proper manner, in order to provide maximum customer service
· Demonstrates customer service as a priority; handles escalated customer concerns and emergencies in absence of the General Manager. Seeks appropriate resolution for the situation while observing Company guidelines and ensuring customer satisfaction
· Adheres to and trains employees on Federal, State and local regulations and ensures the sale of age restricted products are prohibited to individuals under the minimum age requirement
· Helps ensure that employees follow all Company policies as detailed in the Operations Manual, and in compliance with Federal, State and local laws; including taking steps to ensure compliance with uniform, personal appearance, and customer service standards
· Provides support to store as needed, often beyond regularly scheduled work times. If not available, ensures that a reliable back up or resources have been provided
· Assists in identifying qualified applicants and interviews as needed
· Ensures applications and staffing forecasts are forwarded to recruiting centers when applicable
· Promotes an environment focused on customer service, satisfaction and store cleanliness
· Maintains high staff retention by helping to develop leaders, empower employees and encourage increased employee productivity
· Helps perform and supervise all minor maintenance tasks; follows procedures for additional repairs and maintains work orders
· Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals
· Ensures proper execution of Company standards by maintaining knowledge in the following sales responsibilities: food focus, counts/inventory, vendor relations and selling point/engagement
· Assists in implementing all merchandising, marketing and foodservice programs, which includes maintaining plan-o-gram integrity, appropriate sign placement and proper preparation and execution of foodservice products
· Promotes store sales and selling initiatives and encourages the team to strive to reach goals/objectives. Provides suggestions for improving sales, margins and execution of all programs
· Motivates and coaches store associates on proper upselling techniques. Reviews sales reports to ensure the store is on track to achieve selling point goals and promotions
· Ensures promotional signage and displays are properly updated per guidelines
· Provides training to store associates regarding food preparation procedures. Ensures proper preparation, presentation and maintenance of all stock levels
· Ensures products are in-stock, in date and available for purchase; helps audit inventory on a regular basis and manages on-hand quantities, adding back stock to displays as needed
· Demonstrates a high value for Health, Environment, Safety and Security (HES) issues, initiatives and programs in both personal and organizational responsibilities
· Integrates HES into day-to-day job performance. Maintains a safe environment for all customers and employees
· Ensures that employees are properly trained to order merchandise and products
· Conducts area pricing surveys, at the request of the General Manager, reports the results and adjusts sales prices as directed
· Follows and complies with all health and sanitation procedures and adheres to safe work practices
· Ensures that all necessary store reports and paperwork are completed accurately and in a timely fashion
· Completes other duties as assigned by Management
Requirements
Requirements
Education Requirements:
· High School Diploma or GED
Experience Requirements:
· Minimum 1 year previous supervisory experience required
· Retail experience a plus
· Completion of required training program
Skill Requirements:
· Basic Computer Skills
· Excellent communication skills and the ability to research and resolve issues
· Knowledge of ways to handle customer and employee injuries, incidents and accidents
· Ability to perform repeated bending, kneeling, twisting and overhead reaching
· Ability to stand for an entire shift (8-10 hours)
· Ability to frequently lift between 5 to 20 pounds
· Ability to occasionally lift up to 50 pounds
Additional Requirements:
· Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment which includes weekends, evenings and other high activity periods including Holidays
· Must have a valid Driver’s License
