Passionately Pets, a growing In-Home Pet Sitting and Dog Walking company, is seeking an Assistant Manager who has experience working in the pet care services industry who will be responsible for directing the day-to-day operations in partnership with the General Manager. If you work well independently, have strong leadership and communication skills and want a career, not just a job, in the pet care industry, then this may be the right position for you!
- Pet CPR & First Aid Training
- Eligible For Health Insurance Reimbursement & Paid Time Off (after introductory period)
- Eligible For 401K With Company Match (after introductory period)
- Discounted Pet Care Services
Salary is $25,000-$30,000 annually, based on experience.
Responsibilities Include, but are not limited to:
- Assist in managing employee relations while maintaining accountability, quality and safety within the pet sitting, dog walking and office departments.
- Help coordinate hiring needs for pet sitting, dog walking and office departments.
- Help to train and develop Team members, including constructive feedback as well as Performance Reviews.
- Enforce all policies, standards and procedures to provide an outstanding client experience.
- Facilitate all potential client communications and scheduling of consultations. Perform some consultations.
- Maintain & ensure Client Profile and Schedule integrity (documents, communication, Notes, etc).
- Help to create and manage staff schedules to ensure all assignments are covered.
- Cover midday Dog Walking and Vacation Pet Sitting assignments in the field whenever necessary.
- Follow the responsibilities detailed in the Job Descriptions for Midday Dog Walker & Vacation Pet Sitter when performing those duties and enforce all rules, protocols and instructions.
- Assist in managing the key control protocol.
- Capture content from visits, events and staff for social media use.
- Provide the highest level of customer service to our clients, including managing any customer complaints in a professional and timely manner.
- Support the development of policies, forms and tools to increase company efficiency and risk management.
- Act as an ambassador for our brand at networking events, community pet events and all other opportunities as presented.
- Keep General Manager and Owner informed at all times.
We Are Looking For Someone Who:
- is able to accommodate a very flexible and ever changing schedule.
- is available to be on call 1/3 of all days, nights, weekends and holidays
- lives in NOVA in our service area, preferably within 5 miles of 22301 (Del Ray)
- is an intelligent, self-starter who can work independently
- is reliable and punctual
- has strong communication and interpersonal skills
- has strong customer service background
- thrives at maintaining organization in a busy environment
- has an insured vehicle in good working order
- possess the ability to multitask and strong organizational skills
- has space and the computer equipment required for a home office
- upholds a respectable appearance
- possess proven management experience, preferably in the pet care services industry
- feels comfortable with pets of all types, sizes, breeds and personalities
- has knowledge or an interest in gaining knowledge in pet training, behavior, care and nutrition
- willing to complete and pass a thorough criminal background check
Commitment: 15-20 flexible hours per week. In addition, this position requires working On Call Manager shifts that include covering ~1/3 of days, nights, weekends and holidays. Weekend On Call hours required 2x/month. Commitment of a minimum of 2 years is required, although longer is preferred.
LBGTQ+ and POC encouraged to apply.
