ASSISTANT SERVICE MANAGER
The Assistant Service Manager will assist the Service Manager with service operations including shop assignments, personnel and standards of performance, and work output to satisfy customer service needs. The Assistant Service Manager must be an effective and efficient liaison between the Service Manager and the Technicians.
Principal Responsibilities:
- Effectively facilitate Bane-Welker service process by following the established procedures in ways that meet or exceed customer and company expectations.
- Accurately transfer customer service needs to the work order by professionally greeting, listening to, and communicating with the customer in a way that builds their comfort and confidence.
- Understand and follow the established repair order process through to its satisfactory and timely completion, including effective scheduling and interdepartmental coordination.
- Effectively keep customers informed and updated on the repair status of their unit.
- Verify that quality control is done and arrange for delivery back to the customer.
- Accurately estimate and document all charges on the repair order.
- Close and finish all repair orders in a timely manner to optimize cash flow in alignment with business objectives while adhering to safety policies and guidelines.
- Obtain warranty and all other required authorizations in a timely manner.
- Stay current on product information such as recalls, service bulletins and warranty guidelines.
- Optimize service profitability to help sustain and strengthen the dealership.
- Meet or exceed individual service sales goals by selling additional service/maintenance, parts, and accessories.
- Attract, lead, develop, and retain talent that results in a team that is highly aligned with Bane-Welker guiding principles and is highly productive and motivated.
- Ensure the service department has a strong interdepartmental working relationship to align the team's needs so that solutions are embraced and supported.
- Supervise technicians in getting their work completed in a timely, effective, and correct manner.
- Utilize Bane- Welker programs and promotions effectively to deepen customer relationships.
Requirements of Position:
- Must have a customer focused and “be of service” attitude.
- Demonstrate organizational ability and systematic timing.
- Possess adequate knowledge of work processes and requirements for both physical labor and shop equipment.
- Ability to demonstrate the guiding principles of Bane-Welker.
- Be proficient in Outlook/Microsoft Office and computer skills.
- Proven knowledge of methods, materials, tools, and techniques used in the repair of agricultural equipment.
- Demonstrate leadership, tact, and knowledge in assigning and instructing personnel in the proper performance of mechanical operations safely and without damage to materials or persons.
- Have an outstanding knowledge of mechanical, electrical, and hydraulic systems.
- Possess mechanical ability and familiarization with testing equipment and diagnostic procedures.
- Be experienced in operating vehicles and equipment used for diagnostic purposes.
- Must have a valid driver’s license.
Environmental Factors/Physical Demands:
- Work is performed in an office, maintenance shop, and outdoor environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; and access, input, and retrieve information from the computer system. May be subject to sitting, standing, climbing, lifting, grasping, reaching, stooping, crouching, speaking, listening, and motor coordination.
Compensation/Benefits:
- Bane-Welker is proud to offer a comprehensive benefits package to our full-time employees; overtime pay for hourly employees, competitive salary, company-paid term life insurance (option to purchase more), paid vacation, and holidays. Health, Dental, Vision, Short-Term & Long-Term Disability Insurance are all available. Bane Welker also offers a Health Savings Account and 401K with a 10% matching contribution. As well as our Employee Stock Ownership Plan.
Reports to the Service Manager.
Bane-Welker Equipment reserves the right to modify, interpret or apply this job description in any way the company desires. This job description in no way implies that these are the only duties to be performed by the employee occupying this position. Employees are required to perform any other functions or duties assigned to them by management. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will. Listed are just some of the additional requirements: sitting, standing, climbing, lifting, grasping, reaching, stooping, and crouching, speaking, listening and motor coordination skills.
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