Become a part of our caring community and help us put health first
At Humana, we’re transforming the future of healthcare through strategic interoperability and seamless data connectivity. As the Associate Director of Enablement – Interoperability, you will lead a high-performing team responsible for building and scaling the tools, training, and resources that empower internal teams and market partners to successfully recruit, implement, and optimize our interoperability solutions.This role is essential in preparing frontline teams to position interoperable solutions—including Medical Record Retrieval, Point of Care Alerts, and Electronic Authorizations—through integrations with leading EMRs (Epic, eCW, athenahealth, Veradigm), HIEs, FHIR APIs, and more. You will also serve as the primary liaison for Salesforce CRM training across the organization, while collaborating closely with Creative and Marketing teams to drive outreach effectiveness.
The ideal candidate brings strategic leadership, cross-functional coordination, and a passion for simplifying complex healthcare processes into clear, actionable content and tools. Thrives at working with a "start up mentality" and can maintain clarity of leadership amid a ever changing environment.
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Key Responsibilities
Enablement Strategy & Execution
- Develop and manage comprehensive enablement materials, including product overviews, recruiting playbooks, talk tracks, FAQs, and objection handling guides.
- Operationalize new products by creating repeatable, "go to market" processes for Recruiting, Implementation, Direct Connection, and Provider Performance Teams.
Salesforce CRM Training & Optimization
- Lead Salesforce CRM training and onboarding for teams using the platform, with focus on pipeline management, case/task management, and data insights.
- Support dashboard development and reporting to track provider lifecycle and team performance across Recruiting, Implementation, Operations, and Provider Performance.
SharePoint & Knowledge Management
- Own the structure, organization, and maintenance of the Interoperability SharePoint repository, ensuring timely updates and accessibility of resources for all stakeholders.
Digital Vendor Documentation
- Create and maintain Digital Vendor Manuals to capture vendor relationships, contractual standards, compliance, quality expectations, payment models, and renewal timelines.
Marketing & Creative Liaison
- Act as the primary point of contact for Marketing and Creative partners, collaborating on visual and messaging strategy for product promotion across slide decks, digital campaigns, videos, and other media.
- Ensure collateral is customized by EMR or connectivity channel to support targeted outreach and engagement strategies.
Business Planning & Goal Setting
- In coordination with leadership, draft annual and stretch goal planning in partnership with our markets to align enablement and recruiting efforts with broader strategic priorities.
- Partner with Recruiting and Performance leaders to track against benchmarks, forecast growth, and surface opportunities for expansion.
Use your skills to make an impact
Required Qualifications
- Bachelor’s degree in Business, Health Administration, Communications, or related field; Master’s preferred.
- 5+ years of experience in provider enablement, digital health, CRM training, or healthcare operations.
- 3+ years of experience in team leadership with proven coaching and development skills.
- Experience managing or supporting large-scale CRM platforms (Salesforce preferred).
- Deep understanding of healthcare interoperability and EMR ecosystems (Epic, eCW, athenahealth, Veradigm).
- Exceptional writing, communication, and presentation skills with a focus on clear, concise, and persuasive content.
Preferred Qualifications
- Experience in managed care, value-based care, or quality/risk programs (Stars, HEDIS, MRA).
- Prior involvement in business goal planning and performance tracking.
- Background in marketing collaboration, creative review, or content development for provider-facing initiatives.
- Familiarity with compliance, data security, and healthcare information exchange frameworks (FHIR, HL7).
Travel
This is a remote-first role, but occasional travel may be required for in-person meetings, provider engagements, or team trainings.
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$126,300 - $173,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 09-22-2025
About us
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
