POSITION SUMMARY

Provides strategic leadership, management, and vision in the development and improvement of ABEM’s resident, applicant, candidate, and diplomate processes. Leads the Certification Services team in enhancing the physician’s experience while ensuring that certification processes and programs comply with ABEM, NCCA, and ABMS standards. Ensures quality, integrity, and security in programs and processes as well as ensures that they are efficiently and effectively led.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

Establishes procedures that produce high-quality service delivery and data collection, including quality control, for Certification Services activities and staff responsibilities. Initiates new processes and projects to support and add value to activities that support EM and subspecialty training programs, and applicant, candidate, and diplomate processes that support EM and subspecialty certification and continuing certification programs.

Develops, maintains, and improves Certification Services operations by monitoring service and support to program/resident/applicant/candidate/diplomate interactions through email, phone, and other technologies. Establishes service goals and supports results through best practice management principles.

Oversees the development, implementation, and administration of policies, processes, and systems related to medical licensure, EM and subspecialty, training, board eligibility, credentialing, continuing certification requirements, and EM and subspecialty exam registration, and ensure they are successfully managed.

Develops, maintains, and improves Certification Services strategies and processes to build and strengthen physician engagement and two-way communication.

Oversees the collection and analysis of physician training and certification data to ensure data integrity, identifying and overseeing data clean-up and maintenance, and developing guidelines and documentation to improve data quality.

Strengthens relationships and enhances the internal and external stakeholder experience by ensuring that Certification Services staff responses to inquiries are timely and provide quality service to ensure that needs are met.

Reviews and improves work activities and processes that support residency and fellowship training information and communication, certification application, examination registration and scheduling, and participation in continuing certification programs.

Reviews and approves physician requests and appeals to ABEM administrative policies and procedures and alternative pathway applications for certification and focused practice designation based on Board of Directors’ approved policies.

Responsible for addressing escalated inquiries, concerns, and issues. Ensures appropriate actions are taken to resolve and correct problems. Solicits and responds to internal and external feedback to ensure the best experience for physicians and others who interact with the Certification Services staff.

Develops and maintains relationships with external organizations, business partners, and vendors involved with medical education and training, including ACEP, ABMS, other ABMS Member Boards, ACGME, CORD, RC-EM, SAEM, and others.

Makes informational presentations to program/resident/applicant/candidate/diplomate groups.

Clarifies roles and responsibilities of direct reports, and develop, promote, and implement training opportunities to support individuals in reaching professional development and organizational goals. Provides regular feedback while mentoring and coaching individuals for performance success. Creates and promotes a positive and supportive work environment.

Collaborates with Assessment Services on the administration of EM and subspecialty examinations.

Responsible for monitoring and reporting physician numbers for all EM and subspecialty programs to the Executive Director, Administrative Affairs on a regular basis to support revenue and expense monitoring.

Contributes to the collective leadership of ABEM as part of the senior leadership team. Meets regularly with the Executive Directors, and other AEDs, to collaborate and contribute to the overall stewardship of the organizations’ long-term plans, strategic goals, financial performance/budget, work plans, and workplace culture. Establishes credibility within the organization and with the Board of Directors as an effective leader.

Participates in the development, implementation, and administration of the organization’s strategic plan. Advises on strategic initiatives, introduction of new strategies, and operational activities and issues that are directly related to area of responsibility.

Participates in Board and subcommittee meetings as the lead staff for assigned committees. This includes developing and managing materials for committee meetings.

Staffs the certification examination administrations and additional meetings as assigned.

Performs other duties as required or assigned.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

Knowledge normally acquired through the completion of a bachelor’s degree in business, management, or a related field, or an equivalent combination of education and experience.
Master’s degree preferred.
Ten to 15 years of related experience, including strategic planning experience.
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
Strong interpersonal skills and the ability to communicate, collaborate, and build effective relationships at all levels within the organization, as well as with diverse individuals and outside agencies.
Demonstrated leadership skills with the ability to be an effective team leader, including team building and motivation, giving feedback, and conflict resolution.
Demonstrated management skills including team building and motivation, giving feedback, and conflict resolution.
Ability and willingness to adapt to and support an evolving work environment.
Strong oral and written communication skills and the ability to present complex information in a concise, understandable format.
Strong problem-solving, analytical, and critical-thinking skills, and the ability to exercise sound judgment and make decisions based on accurate and timely analysis.
Must maintain a high level of professionalism and confidentiality about sensitive matters and all organizational information.
Excellent customer service skills.
Strategic thinker.
Self-directed, organized, and the ability to manage multiple priorities under deadline pressure, with a strong attention to detail and focus on quality assurance.
Ability to effectively negotiate and coordinate with individuals.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and compliance and regulation requirements.
Ability to understand database design including “relational database design” concepts (table structure; one-to-many relationships).
Knowledge of organizational policies and practices to ensure accountability and transparency in an organization’s relationship with its stakeholders.
Ability to travel up to 20 percent of the time (ten weeks or less per year).

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is typically low to moderate.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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