Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio’s next Associate Partner Alliance Manager, NAMER
About the job
Reporting to the Global Head of Channel & Alliances, this role is responsible for deepening and scaling strategic relationships with Twilio Segment’s key data warehouse partners (Snowflake and Databricks) and top AdTech partners (Google, LinkedIn, Meta, and Snapchat).
You will lead joint business planning and drive execution across cross-functional teams to deliver partner-sourced and partner-influenced revenue. This includes activating sell-to, sell-with, and sell-through motions that generate measurable impact.
Your primary focus will be on our data warehouse partners—building field-level alignment, increasing awareness of Twilio Segment’s Customer Data Platform (CDP), and driving co-selling opportunities. On the AdTech side, you’ll manage relationships and collaborate closely with internal stakeholders (e.g., Customer Success, Marketing, and Sales) to accelerate adoption of key integrations like CAPI, which directly contribute to Twilio’s revenue through incentive-based programs.
You’ll work closely with partner marketing to craft and execute joint demand generation strategies that deliver ROI and drive visibility for Twilio in the broader ecosystem.
Responsibilities
In this role, you’ll:
- Develop, refine, and execute the regional partner strategy to support Twilio Segment’s growth across the data and advertising technology ecosystems
- Own strategic relationships with key data warehouse partners (Snowflake, Databricks), driving partner-sourced and influenced revenue through field alignment and enablement
- Manage advertising tech partners (Google, LinkedIn, Meta, Snap), ensuring strong partner engagement and supporting CAPI integrations that generate measurable customer and revenue impact
- Define and execute joint business plans and go-to-market motions with partners, including enablement, lead sharing, marketing, and pipeline development
- Conduct territory and opportunity planning with Segment sellers and partner teams to identify and prioritize high-impact initiatives
- Revenue Growth & Adoption
- Drive adoption of strategic partner integrations—especially AdTech CAPI offerings—by working cross-functionally with customer success managers, partner engineers, and field teams
- Support and track performance of co-sell and sell-with motions, ensuring accurate attribution of partner-influenced revenue and incentive-based activity
- Build and manage a partner-sourced and influenced pipeline, and report against performance targets including customer adoption metrics, revenue contribution, and integration usage
- Internal & External Enablement
- Educate and activate partner field teams on Twilio Segment’s Customer Data Platform (CDP), with a focus on value proposition, integration use cases, and market differentiation
- Lead internal enablement efforts, ensuring Twilio CSMs and field teams understand how to leverage partners to drive customer success and revenue
- Collaborate with Marketing to develop and execute joint campaigns, secure MDF funding, and drive demand generation activities
- Collaboration & Operational Excellence
- Build strong relationships across internal functions—Sales, Marketing, Product, Services, and Partner Operations—to align on strategy and execution
- Lead quarterly business reviews (QBRs), executive alignment meetings, and regular performance check-ins with partners
- Coordinate with Product and Partner Engineering to influence roadmap prioritization for key integration use cases and co-developed solutions
- Support onboarding of new partners aligned to strategic gaps and whitespace opportunities in the ecosystem
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- 3-5 years of experience in partner management, strategic partnerships, business development, or management consulting
- Proven track record of exceeding revenue targets and driving measurable business outcomes through partner ecosystems
- Experience managing complex technology partnerships—ideally in Customer Data Platforms (CDPs), martech platforms (e.g., Adobe, Salesforce, SAP, Oracle), or adjacent SaaS environments
- Demonstrated success in building and scaling strategic partner programs that deliver long-term revenue growth and customer impact
- Strong analytical and data-driven approach; able to make decisions based on insights and continuously optimize partner performance
- Deep domain expertise in advertising, data infrastructure, and/or marketing technology
- Familiarity with complex solution selling processes; skilled at building consensus and executive-level relationships
- Excellent cross-functional collaboration skills; comfortable navigating ambiguity in a fast-paced, high-growth environment
- Self-starter with strong organizational skills and a bias for action
- BA/BS degree required
Desired:
- MBA is a plus but not required
- Excellent written and verbal communication skills with strong executive presence
- Proven ability to influence and build trusted relationships across all levels of an organization, both internally and externally
- Experience working with Databricks, Snowflake or similar data warehouse solutions as a strategic partner
- Familiarity with API-first, developer-centric platforms and modern data stack technologies
- Understanding of CPaaS, CCaaS, CDP, or marketing automation tools and how they fit into enterprise technology ecosystems
- Experience in high-growth, fast-paced SaaS environments with demonstrated adaptability and resourcefulness
- High energy, collaborative mindset, and a willingness to travel as needed to support partner engagement and field activities
Location
- This role will be remote and based in the USA.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Minnesota or Vermont : $87,500.00 - $109,300.00.
- Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $92,400.00 - $115,400.00.
- Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $97,200.00 - $121,400.00.
- This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
- This role is eligible to earn commissions.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.
Applications for this role are intended to be accepted until August 15, 2025, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
