At Xero, we’re here to make running a business beautiful. By making small business more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we’re not only helping small business, we’ll be building a stronger economy that can change the world.
How You'll Make Impact:
- As an Associate Partner Consultant, your role is to support Xero’s Partner Sales channel, whose aim is to support accounting and bookkeeping firms’ continual success in migrating clients on to the Xero platform and help them develop and execute a digital strategy. You will work directly with the Partner Consulting team and Global Migration Team to assist in data migration projects and work towards delivering 1:1 and 1:many training and webinar sessions to accountants and bookkeepers who use Xero.
- You will primarily collaborate with the post sales partner consulting team and focus on the motions of onboarding, client conversions, training and ad hoc support. These motions will primarily be delivered to partners on a business plan and tasks will be directly related to the ultimate goal of helping them activate their placeholder subscriptions. You will execute on these motions through both on-site and virtual meetings, but the expectation is that travel for on-site support will be required for 50-75% of your time. Your ability to execute on training plans and office visit agendas, while able to pivot when necessary, will be vital to your success. You will need to be able to operate on your own to better identify clients, prepare and upload files for conversion, and deliver ad hoc training.
- Travel will be necessary, up to 2 cities a week with the option of virtual connection where appropriate.
What you’ll do
- Demonstrate Xero solutions including Xero HQ, Xero Inventory Plus,, Xero Practice Manager, Xero Report Templates, Xero Workpapers, and Hubdoc in post-sales context to Accountants and Bookkeepers
- Work closely with Partner Consulting team to deliver implementation plans for Partners
- Assist partners with data conversions through detailed project planning and training guidance
- Educate partners on all partner resources available, handling Partner technical queries and escalations
- Updating CRM system (Salesforce) with all client communications including calls, emails and meetings
- Maintaining and updating CRM system of all practice staff and contact details
- Manage the creation of resources (processes/videos) for frequently asked questions from Partners
Prepare and lead external meetings
- Establish expectations with internal (account manager, primary supporting partner consultant) and external stakeholders (firm owners, champion, other staff, conversion partners, etc.)
- Schedule virtual and on site meetings with relevant stakeholders
Onboarding meetings and client conversions
- Validate the best method of bringing the partner’s clients onto Xero
- For manual conversions, walk the partner through the process of importing relevant client data; facilitate conversions on site to expedite the process
- For data conversions, determine the best conversion partner, be it GMT, Jet Convert, Advance Track, or other
- Assist the partner in manually preparing files for conversion, and assist in initiating the conversions
- Support the partner during the entirety of the conversion process (communicating with conversion partner, reviewing converted files, etc.)
Execute on training
- Execute formal trainings as determined by the primary supporting partner consultant
- Trainings may be on site or virtual, or 1:many webinar format
What Success looks like:
- Hitting and exceeding certain activation and revenue targets
- Executing and fulfilling 90 day implementation plans
- Maintaining positive NPS score for all partners supported
Critical competencies
- A passion for SaaS and the online accounting market.
- Clear communication and presentation skills that can be harnessed for product demonstrations.
- Ability to create a quick and strong rapport with other Xero’s.
- Loads of initiative.
- Strong attention to detail.
- Passion and desire to make a difference.
Experience
- Some knowledge of the workings of an accounting practice and related systems.
- Some experience and accounting software knowledge.
- Intimate knowledge of Xero
- Have been introduced to and able to understand financial reporting, tax returns and compliance work.
- Strong understanding of the fundamentals of accounting
Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience. If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.
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