Associate Sales Executive - Management Systems

Position

Summary

As a Sales Executive, work as part of a dynamic sales team in partnership with Technical Trainers and Business Development Team to react to customer requirements and offer training solutions covering a whole portfolio of technical services.

Key Responsibilities and Duties:

• Inbound Enquiries Management - Key account focused Inbound Enquiries Management
• Managing the marketing enquiries from Academy inbox
• Taking calls
• Generating quotes
• Maintaining CRM data accuracy
• Enquiry follow up and management

• Client Database Management - Client Database Utilisation. Interrogating client details and contacting clients.
• Utilising CRM (SPECTRE)
• Utilising CRM (Administrate)
• Utilising CRM (Octoplus)
• Utilising trade body databases
• Utilising public course attendee data
• Utilising social media (LinkedIn)
• Cold Calling

• Client management
• Client management. performing client visits.
• Performing the activities as designated on the academy client database
• Attending conferences
• Attending marketing events
• Collaborating with other sales representative, with focus towards specified sales individuals

• Objective orientated working - Objective orientated working. Delivery and accountable to set objectives; with key account focused objectives
• Timescales for management of new enquiries
• Timescales enquiries follow up stage 1
• Timescales enquiries follow up stage 2
• Timescale for quotation delivery
• Timescale for chasing purchase order

• Records management - Records management. Performing set objectives
• Records management. Performing set objectives
• Maintaining records

• Client feedback management
• Client feedback management. Periodic reviews of feedback and implementation of associated improvements
• Upselling based on feedback
• Communicating feedback to relevant stakeholders
• Managing and monitoring feedback KPI's

Soft Skills

• Able to openly communicate with all relevant parties
• Perform the set objectives and tasks
• Monitoring performance to budgets
• Performing profitability calculations, analysing when expected profitability targets have not been met

Essential Criteria

• Strong written and verbal communication skills
• Ability to set instructions for team & set deadlines
• Presenting internally & externally to Auditors, senior internal audiences
• Lead Digital platform use
• co-ordinate workshops/others to write & critique instructions, procedures & standards
• Adhere to quality best practice and Quality performance indicators
• Manage escalated records

Desireable Criteria

• Knowledge of training course delivery and management application
• Adaptable to business needs