Why Join Ford AV?
At Ford AV, we don’t just deliver technology—we create extraordinary experiences. As a trusted leader in the AV industry for over 50 years, we partner with top companies, universities, and government agencies to design and implement cutting-edge audiovisual solutions.
When you join Ford AV, you’ll be part of a team that values innovation, collaboration, and growth. We offer:
- Ongoing Industry Training to keep your skills sharp and your career moving forward.
- Comprehensive Benefits PTO & Major Holidays, Health & Life Insurance, 401k Matching, Discretionary Profit Sharing
- Career Advancement Opportunities in an industry-leading company.
- A Collaborative Culture where ideas thrive, and successes are celebrated.
Description
This role supports our busy Service Center and is ideal for someone with experience coordinating service in a technical environment. If you’re organized, tech-savvy, and proactive in managing service tickets and technician schedules, we’d love to meet you.
What You’ll Do
- Dispatch & Schedule: Coordinate AV service technicians based on customer needs and ticket urgency.
- Manage Service Requests: Open, update, and complete work orders; process customer invoices; handle vendor warranty claims.
- Inventory Coordination: Track and request parts and materials for timely job completion.
- Customer Support: Act as the go-to contact for service issues; triage client needs with professionalism and urgency.
- Administrative Excellence: Juggle multiple tasks while maintaining accurate records and clear communication.
What We’re Looking For
Required:
AV or tech service dispatch experience, or similar coordination in a fast-paced technical setting.
Solid understanding of audiovisual equipment, service workflows, or support processes.
Strong customer service background with a focus on issue resolution and clear communication.
High proficiency with Microsoft Office, 10-key, and service software/CRM platforms.
Proven ability to manage multiple priorities with accuracy and composure.
Preferred:
- Familiarity with AV integration, broadcast systems, or field service environments.
- Experience working with vendors, warranty claims, or technical service escalations.
How to Know You’re a Fit
- You’ve worked in AV service, low-voltage dispatch, or technical customer support.
- You know how to juggle multiple technician schedules without dropping the ball.
- You’ve been the calm voice that brings clarity when clients are dealing with tech issues.
Ready to Apply?
Join a team that values your coordination skills, supports your growth, and empowers you to deliver outstanding customer care.
Apply today at: www.fordav.com/careers
Drug-Free Workplace Ford is committed to maintaining a drug-free workplace and, therefore, all employees are subject to drug testing. Moreover, pre-employment, random, reasonable suspicion and/or post-accident drug testing may be conducted in accordance with company policy and all applicable laws to ensure a safe and healthy work environment. All applicants for this position tentatively selected for employment at Ford are subject to pre-employment drug testing and a final offer of employment is contingent upon a negative drug test result. EOE/AA/M/F/D/V. Physical Requirements The physical requirements of this role play a pivotal role in ensuring job performance and success. The employee will be engaged in extended periods of sitting while operating a wide range of office equipment. While the work primarily involves sedentary tasks, there may be occasions that call for standing, walking, reaching, talking, hearing, and move objects weighing up to 50 pounds. It is essential for employees to possess proficiency in utilizing standard office tools like computers, printers, and telephones. Furthermore, adequate manual dexterity and eyesight are necessary to effectively handle tasks involving reading, writing, interpreting, and managing paperwork with precision and efficiency. In a typical office setting, the employee will communicate and engage with minimal exposure to excessive noise or adverse environmental conditions. Although the role mainly takes place indoors, there might be occasional exposure to outdoor elements such as heat, cold and environmental elements.
Job Type: Full-time
Pay: $23.00 - $32.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- I consent to receive text messages from Ford AV about my application/resume? This phone number will only be used to send reminders to complete your application. Your private information will not be sold, shared, or stored for any other purposes. (Yes or No)
- I have remained in at least one of my last two roles for three or more years. (Yes, No, or Not Applicable – I am a recent graduate) If No, please provide additional context (optional).
- As required for this position, I have experience installing/troubleshooting audio, video , or lighting equipment, and this experience reflects on my resume. (Yes or No)
Experience:
- A/V support: 1 year (Required)
Work Location: In person
