Position Description
Job Description
The Deputy Specialist position is a customer service role responsible for assisting customers with vehicle registration, titling, and licensing services at a service window at one of the branch locations. This position requires a high level of accuracy, attention to detail, and professionalism, as this position handles sensitive vehicle and financial information. This position also requires state-required specialized training (8 weeks of state-required RTS training) and the ability to manage money, balance daily financial records, and resolve customer inquiries in a timely and professional manner. This role requires a strong focus on customer satisfaction, along with decision-making regarding registration, titling and licensing services in addition, but not limited to the following:
Job Duties and Responsibilities:
Customer Service at the Window:
- Serve customers by assisting with the vehicle registration, titling, and licensing services.
- Provide clear and accurate information to customers about vehicle registration requirements
Money Handling and Cash Reconciliation:
- Accurately count money, process transactions, and issue receipts for vehicle registration, titling, etc.
- Ensure that the cash drawer is balanced at the end of each shift
Data Entry into State’s System:
- Accurately input customer information and transaction details into the state’s registration and licensing system
Document Verification and Fraud Prevention:
- Review and verify the authenticity of documents presented for vehicle registration and titling, including titles, proof of identity, and proof of ownership.
- Utilize specific state tools and guidelines to confirm the validity of documents and detect any sign of fraud, such as forged signatures or altered titles.
Training and Certification:
- During the initial phase in this position, complete (8) weeks of state-required RTS training to learn all policies and procedures related to vehicle registration, titling and licensing before beginning duties at the service window.
- Shadow Lead Deputy Specialists and Managers to learn how to perform tasks.
- Upon successful completion of training, apply the knowledge gained to real-world situations when processing customer transactions.
Harris County is an Equal Opportunity Employer
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Requirements
Education and Experience:
- High school diploma or GED equivalent from an accredited institution within the U.S.
- Must have current auto experience within the Tax Office
- Minimum of (6) months customer service experience to include cash handling from retail, banking, or a similarly situated operations environment
- Minimum typing speed of 30 wpm
Knowledge, Skills & Abilities:
- General knowledge of vehicle registration
- Willingness to learn and acquire in-depth knowledge of the state’s RTS system over 8-weeks of training
- Basic knowledge of Fraud Prevention and Documentation Authentication
- Basic knowledge of handling cash, balancing registers, and basic financial reporting
- Understanding of customer service principles and techniques to best serve customers and effectively manage customer interactions.
- Attention to detail: high degree of accuracy in handling transactions, verifying documents, and maintaining records.
- Communication Skills: ability to explain complex registration requirements to customers in simple terms.
- Customer Service Skills: strong interpersonal skills and the ability to handle challenging customer interactions.
- Time Management: ability to prioritize tasks, balance customer needs with transaction needs with transaction processing, and meet deadlines.
- Mathematical skills
- Basic awareness to recognize fraud and take the appropriate action
- 10-key Entry Skills
- Computer Proficiency
- Must be able to adhere to office confidentiality requirements regarding customer and department information
- May provide branch support at other branch offices, as necessary
NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Preferences
Experience:
- Minimum of (6) months of auto experience within the Tax Office AND successful completion of formal auto training
General Information
Working Conditions, Mental and Physical Demands:
- Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level
- Minor physical effort required, which may involve long periods of standing, walking, bending, reaching, stretching, climbing, lifting up to 50 lbs. or similar activities (e.g.., filing, delivering, sorting)
- May require attendance at outside training seminars and/or conferences.
- Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems
- A frequent volume of work and deadlines impose strain on a routine basis
- Regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination)
Working Hours:
- - 4:30 pm; subject to overtime and weekend
- Humble 7900 Will Clayton Pkwy. Humble 77338
Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
Health & Wellness Benefits
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Wellness Plan
- Life Insurance
- Long-Term Disability (LTD) Insurance
- Employee Assistance Program (EAP)
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
- Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
- Eleven (11) County-observed holidays
- One (1) floating holiday per year
- Paid Parental Leave
- Sick Leave
- 457 Deferred Compensation Plan
- Professional learning & development opportunities
- Retirement pension (TCDRS defined benefit plan)
- Flexible work schedule*
- METRO RideSponsor Program*
- Participation may vary by department.