Auto Deputy Specialist - Humble

Position Description

Job Description

The Deputy Specialist position is a customer service role responsible for assisting customers with vehicle registration, titling, and licensing services at a service window at one of the branch locations. This position requires a high level of accuracy, attention to detail, and professionalism, as this position handles sensitive vehicle and financial information. This position also requires state-required specialized training (8 weeks of state-required RTS training) and the ability to manage money, balance daily financial records, and resolve customer inquiries in a timely and professional manner. This role requires a strong focus on customer satisfaction, along with decision-making regarding registration, titling and licensing services in addition, but not limited to the following:

Job Duties and Responsibilities:
Customer Service at the Window:

• Serve customers by assisting with the vehicle registration, titling, and licensing services.
• Provide clear and accurate information to customers about vehicle registration requirements

Money Handling and Cash Reconciliation:

• Accurately count money, process transactions, and issue receipts for vehicle registration, titling, etc.
• Ensure that the cash drawer is balanced at the end of each shift

Data Entry into State’s System:

Document Verification and Fraud Prevention:

• Review and verify the authenticity of documents presented for vehicle registration and titling, including titles, proof of identity, and proof of ownership.
• Utilize specific state tools and guidelines to confirm the validity of documents and detect any sign of fraud, such as forged signatures or altered titles.

Training and Certification:

• During the initial phase in this position, complete (8) weeks of state-required RTS training to learn all policies and procedures related to vehicle registration, titling and licensing before beginning duties at the service window.
• Shadow Lead Deputy Specialists and Managers to learn how to perform tasks.
• Upon successful completion of training, apply the knowledge gained to real-world situations when processing customer transactions.

Requirements

Education and Experience:

• High school diploma or GED equivalent from an accredited institution within the U.S.
• Must have current auto experience within the Tax Office
• Minimum of (6) months customer service experience to include cash handling from retail, banking, or a similarly situated operations environment
• Minimum typing speed of 30 wpm

Knowledge, Skills & Abilities:

• General knowledge of vehicle registration
• Willingness to learn and acquire in-depth knowledge of the state’s RTS system over 8-weeks of training
• Basic knowledge of Fraud Prevention and Documentation Authentication
• Basic knowledge of handling cash, balancing registers, and basic financial reporting
• Understanding of customer service principles and techniques to best serve customers and effectively manage customer interactions.
• Attention to detail: high degree of accuracy in handling transactions, verifying documents, and maintaining records.
• Communication Skills: ability to explain complex registration requirements to customers in simple terms.
• Customer Service Skills: strong interpersonal skills and the ability to handle challenging customer interactions.
• Time Management: ability to prioritize tasks, balance customer needs with transaction needs with transaction processing, and meet deadlines.
• Mathematical skills
• Basic awareness to recognize fraud and take the appropriate action
• 10-key Entry Skills
• Computer Proficiency
• Must be able to adhere to office confidentiality requirements regarding customer and department information
• May provide branch support at other branch offices, as necessary

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

Experience:

General Information

Working Conditions, Mental and Physical Demands:

• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level
• Minor physical effort required, which may involve long periods of standing, walking, bending, reaching, stretching, climbing, lifting up to 50 lbs. or similar activities (e.g.., filing, delivering, sorting)
• May require attendance at outside training seminars and/or conferences.
• Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems
• A frequent volume of work and deadlines impose strain on a routine basis
• Regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination)

Working Hours:

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave
• Sick Leave

• 457 Deferred Compensation Plan

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*

• Participation may vary by department.