Job Title: Automotive Service Advisor
Location: Audi Princeton – Princeton, NJ
Employment Type: Full-Time
Compensation Range: $80,000 to $100,000
Join the Team at Audi Princeton!
Are you passionate about cars and delivering exceptional customer service? Audi Princeton is looking for a knowledgeable, personable, and motivated Automotive Service Advisor to join our team. If you're ready to be the vital link between our customers and our skilled technicians, we want to hear from you!
About the Role:
As an Automotive Service Advisor, you will be the face of our service department. You'll greet customers, listen to their concerns, and guide them through the service process. Your goal: ensure every customer leaves satisfied, informed, and confident in the care their vehicle received.
Key Responsibilities:
Greet customers with professionalism and enthusiasm, building strong relationships
Listen to customer concerns and accurately document vehicle issues
Advise customers on necessary repairs or maintenance, providing clear and honest recommendations
Prepare and explain detailed cost estimates and obtain approvals
Schedule and manage service appointments, ensuring efficient workflow
Maintain open communication between customers and service technicians
Provide status updates and explain completed services to customers
Address customer concerns promptly to ensure satisfaction
Maintain accurate service records and documentation
Uphold all Audi and company standards and policies
What We’re Looking For:
Previous experience in a Service Advisor or similar customer-facing automotive role preferred
Excellent communication, organizational, and problem-solving skills
Strong understanding of automotive systems and terminology
Ability to multitask in a fast-paced environment
Professional, friendly, and customer-focused attitude
Valid driver’s license and clean driving record
Benefits:
Health, dental, and vision insurance
Supplemental insurance options
401(k) retirement plan
Ongoing training and career development
A supportive and dynamic team environment
Ready to Drive Your Career Forward?
Apply today to become part of a respected brand and a dealership that values your contribution. At Audi Princeton, your career can go the distance.
